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Find a Location

BAY Crawl Space & Foundation Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBAY Crawl Space & Foundation Repair

    Crawl Space Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.97/5stars

    Average of 473 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/3/2015

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    BAY Crawl Space & Foundation Repair has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1179 Lance Rd, Norfolk, VA 23502-2429
      BBB File Opened:
      8/24/2015
      Years in Business:
      9
      Business Started:
      8/31/2014
      Business Started Locally:
      3/1/2015
      Date of New Ownership:
      3/1/2015
      Business Incorporated:
      3/30/2015
      Accredited Since:
      9/3/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 2705157039 for this business, issued by Department of Professional & Occupational Regulations (DPOR). The expiration date of this license is 6/30/2025.

      These agencies may include:

      Department of Professional & Occupational Regulations (DPOR)

      9960 Mayland Dr STE 400

      Richmond VA 23233

      (804) 367-8511

      http://www.dpor.virginia.gov

      BBB records show a license number of S5529922 for this business, issued by State Corporation Commission - Virginia

      These agencies may include:

      State Corporation Commission - Virginia

      Tyler Building, 1300 E. Main St.

      Richmond VA 23219

      (804) 371-9967

      https://www.scc.virginia.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      7:00 AM - 9:00 PM
      T:
      7:00 AM - 9:00 PM
      W:
      7:00 AM - 9:00 PM
      Th:
      7:00 AM - 9:00 PM
      F:
      7:00 AM - 9:00 PM
      Sa:
      9:00 AM - 7:00 PM
      Su:
      9:00 AM - 7:00 PM
      Business Management
      • Mr. Blake Heron, Owner
      • Kristen Burch, Customer Service Manager
      Contact Information

      Principal

      • Kristen Burch, Customer Service Manager

      Customer Contact

      • Mr. Blake Heron, Owner
      • Kristen Burch, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/10/2022

      Complaint Type:
      Order Issues
      Status:
      Answered
      They came out to install 2 sub pumps, and a drainage system under my house, which required a permit to be submitted. P/contact, they charge me ****** for a permit that was never obtained. I have been in contact with inspections office up to date, and nothing have been submitted. I now have water coming through my garage floor, and drywall. But because they never obtain a permit, therefore the inspector can not come out to inspect the work. When I call the company about my issues due to their work. They want to change a ****** serve fee. Even though I never had any of these issues before they do the work . My original issue was never addressed. I called them because there was I crack in my ceiling. Based on their commercials , I assumed that they had knowledge of my issues. Apparently not, when the field manager came out, he put the problem of the builder who built the house 30 years ago , and the rain water coming in. When I explained to him that , this was the issue that your company was supposed to address, he simply said that the first person who wrote the contact, didn't see the problem, although he took pictures. I have paid this company ********* just to have a worst problem then I originally started with.
      Read More

      Customer Reviews

      473 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel M

      5 stars

      04/13/2024

      Excellent experience! They were timely, communicative, and very professional. Work was excellent. Definitely go above and beyond. Matt, Krista, Sharon, and Kristen were all great to work with.

      Local BBB

      BBB of Greater Hampton Roads

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