Business ProfileforEast Coast Carpet Care
Current Alerts For This Business
Specifically, the company's use of the phrase "Your Satisfaction is Guaranteed" on their website dated does not meet Better Business Bureau Code of Advertising guidelines unless there is a substantiating statement about the guarantee included.
According to the guidelines: "When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed."
The BBB requested written clarification from the company on the specifics of the guarantee claim and offered modification options to resolve the issue.
On July 14, 2021 East Coast Carpet Care modified "Your Satisfaction is Guaranteed" to "Your Satisfaction is Our Highest Priority. BBB accepted the modification and the ad review case was successfully resolved.
At-a-glance
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Business Details
- Location of This Business
- 1109 S Military Hwy, Chesapeake, VA 23320-2347
- BBB File Opened:
- 12/7/1998
- Contact Information
Principal
- Mr. Gary Tyler, Owner
Customer Contact
- Mr. Gary Tyler, Owner
- Lisa Rider
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Monica O
07/03/2023
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