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          Auto Credit of Virginia has 1 locations, listed below.

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            Customer ReviewsforAuto Credit of Virginia

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            4 Customer Reviews

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            • Review from Alonzo L

              1 star

              03/10/2024

              Was in process of changing over to a better job. Have been trying to notify loan company prior to car payment due date to see if they offered some program to help until overlap I can get back on track. Called to and was sent to voicemail and ( left many ) with no call back. My next move is having to go down and face to face. This is the loan company that Casey Kia put on are new car purchase. I am seriously rethinking this dealership in future.

              Auto Credit of Virginia Response

              03/18/2024

              We spoke to Mr. L**** today and we are working with him on his payment schedule.

              We apologize for the delay in returning his voicemail as the voicemail box the message was left on had been deleted due to staff changes and was no longer accessible by the Office Manager.

              We thank Mr. L**** for his business and look forward to working with him in the future

               

              Thank you for your assistance *** 

            • Review from Angela B

              1 star

              08/22/2022

              They told me I didn't know what a legal binding contract is because I told them that even tho I get paid every two weeks I only get paid twice a month unless it is a month that have 5 weeks. They called me slow because I'm asking them questions about my monthly payment which isn't adding up. They try to get over on people and it's ridiculous. They are rude and disrespectful. I've spoke to several people showing them my contract and what I'm coming up with is correct far as my monthly payment goes. They don't like being told they are wrong and it's sad. I called to speak to my account manager next thing I know I'm on the phone with another person that didn't even address themselves. They need to put out of business and they won't give me the CEO information or higher up in the company information because they know what they doing to people is wrong. They are ripping people off and then want to threaten to cut your car off. It's sad and don't make no sense whatsoever.
            • Review from Angel S

              1 star

              09/16/2021

              This place is absolutely a joke. I've had my vehicle for over a year and been making payments nothing gets reported to help build credit. Everytime I have to speak with someone other than Ms. ***** they are rude. I am in a loaner car which has one of those past time things she told me the car would be cut off even though she took my payment because the car wasn't receiving a signal and also told me I would have to go out to the loaner and jump start it for 39-45 min in order to get it to start. I was baffled. I picked up my vehicle from them sept 9th after Ford was finished with it and no one thought to call me or Ford to inform them the alignment is severely off after we just spent ***** dollars worth of work. This place is a Scam the whole system needs to be shutdown. **** poor customer service
            • Review from Kyndra G

              1 star

              04/20/2021

              I would first like to address to nasty attitudes that constantly come from this business. If you hate your job get a new one...simple. Foul attitudes when it comes to other people's money do not mix well! I've personally had a few moments where payments where made but still had to call them to put in my code or part-time because their system was down. Lately it's constantly been down. I was called by Denise who seems to be in need of an snicker because her attitude is always foul stating I missed two payments which wasn't the case. I have a bank statement proving other wise. Then asked for her boss Mrs ******** who wasn't that great either. She tried to say I just had an issue with paying my car note which that is just ignorant. So I ask to speak to whomever is over her and she lied and said it's just her. Called casey and Ron ***** said pat ****** is his equal, so I'm waiting to see if she'll return my message. The customer service at this place is disgusting

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