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          Southern Dodge Ram of Greenbrier has 1 locations, listed below.

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            Business ProfileforSouthern Dodge Ram of Greenbrier

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/16/1992

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            11/16/1992
            Years in Business:
            32
            Business Started:
            10/1/1991
            Business Incorporated:
            10/1/1991
            Accredited Since:
            11/16/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 03803665 for this business, issued by State Corporation Commission - Virginia

            These agencies may include:

            State Corporation Commission - Virginia

            Tyler Building, 1300 E. Main St.

            Richmond VA 23219

            (804) 371-9967

            https://www.scc.virginia.gov

            BBB records show a license number of REGISTERED for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Motor Vehicle Dealer Board

            2201 W. Broad St., Ste. 104

            Richmond VA 23220

            (804) 367-1100

            http://www.mvdb.virginia.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Ray Kantowski, President
            • Joe Cuellar, General Manager
            • Ms. Sharon Moyle, Comptroller
            Contact Information

            Principal

            • Joe Cuellar, General Manager

            Customer Contact

            • Mr. Ray Kantowski, President
            • Joe Cuellar, General Manager
            • Ms. Sharon Moyle, Comptroller
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/29/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We were referred to Southern Chrysler Dodge and Ram service department for our **** ***** ******* by Caviler Ford where we purchased the vehicle. Since July of 2022 the Durango has been in their service department for 82 days and repairs now total over $***** It was there July 19th-August 4th for 16 days $******* total for major mechanical breakdown. Then back Oct. 4th-27th for same issue but they did additional repairs totaling $******* Then it was back in their shop for the same not starting issue from Nov. 7th-17th where they could not recreate the non-starting issue so told us to come back and get it. It then went back into their shop on Nov. 19th for the same non-starting issue and they had it for 33 days. On December 28th we were told it was ready and the bill this time was $****! We tried to open a claim with Dodge/Chrysler Corporate and were told that all warranty's expired after 3 year and 36,000 miles so they can not offer any assistance. We believe there was a lot of work done that didn't need to be done as they were guessing and trying to trying to resolve the issue. We also believe that the car was a lemon to begin with and should have never been sold. There are known issues with this engine, hence they stopped using it in 2017, yet Dodge/Chrysler will not admit fault nor fix anything.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Barook G

            1 star

            11/04/2023

            Yes I visit your store thinking that my ongoing problem with my 2023 dodge ram with 3700 miles that I purchased from your dealership earlier this year was going to be solved ... it wasn't at all. I put ****** dollars down on a vehicle that the fob and remote start doesn't work consistently. I have opened up 4 cases with Chrysler/ stellantis since May of this year and also has been to your service department that they told me Nothing they can do to fix problem. So basically I'm stuck with a defective vehicle purchase thar is still under warranty. How is that fair and yet you guys want to put me in the same type vehicle with a higher monthly payment . I understand that the money I put down was for the loan for the car that the features suppose to work but they don't. To me that's a renege on your guys end meaning that somebody is not holding up to there obligation so I should be able to carry that down payment over to a new vehicle. Not just for you guys to keep ... that just not acceptable to me . I could understand if I had the car for years but it only has been 8 months and I'm stuck with a lemon and thousands of dollars . Very disappointed in the way things are been handled and I'm not going to just let Southern dodge Ram in Chesapeake just not doing anything in this rip off is how I'm looking at it .

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