Business ProfileforCasey Auto Group, Inc.

1/23/2024 I purchased a new ****** ****** ******* **** ***** ****** This my third car from this dealership. After reviewing the coverages of the service contracts in the contract, I decided to cancel them. February 2, 2024 I went back to the dealership and requested cancellation of these. If cancelled in 60 days, a full refund will be issued. I gave the salesman copies of the three contracts and he provided me with a document to sign requesting cancellation. He verified mileage on the vehicle had me sign and date the form. These three contracts total ********** ******* for the key assist was neither disclosed to me nor itemized on the sales contract. An additiona* ******* for an additional fabric pro******* ******** *** ***** **** ******* ********* ** *** ******** ** *** ********* *** ******* ***** ** *** ******* *** ********* The sales figure was changed to ********* an increase o* ******** The ***** *** ***** **** and sales taxes were not itemized and obfuscated on the contract as a single delivered price for the vehicle. I tried to contact the salesman to try and work this out but received no return call. February 6, I sent an email to the sales manager Chris Lane outlining all of this. He promptly called me and apologized and assured me that I would be receiving ********* for the cancelled contracts $****** for the undisclosed fabric coverage and the $****** for the pricing error, for a total of $******* *n credits to ******** ***** ******e, stating the credits would take 2 - 3 weeks. Here it is now, March 5 and when I contacted the coverage company, I was told the coverages were not cancelled and still in effect. All supporting paperwork is available if needed.