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Find a Location

East Coast Appliance has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • East Coast Appliance

      400 N Military Highway Norfolk, VA 23502

      BBB Accredited Business
    • East Coast Appliance

      1007 Battlefield Blvd N Chesapeake, VA 23320-4733

      BBB Accredited Business
    • East Coast Appliance

      12827 Jefferson Ave Newport News, VA 23602-4317

      BBB Accredited Business
    • East Coast Appliance

      11000 Midlothian Turnpike Richmond, VA 23235

    Business ProfileforEast Coast Appliance

    Small Appliance Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.63/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/1995

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    East Coast Appliance has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • East Coast Appliance

        400 N Military Highway Norfolk, VA 23502

        BBB Accredited Business
      • East Coast Appliance

        1007 Battlefield Blvd N Chesapeake, VA 23320-4733

        BBB Accredited Business
      • East Coast Appliance

        12827 Jefferson Ave Newport News, VA 23602-4317

        BBB Accredited Business
      • East Coast Appliance

        11000 Midlothian Turnpike Richmond, VA 23235

      Location of This Business
      400 N Military Highway, Norfolk, VA 23502
      BBB File Opened:
      3/23/1992
      Years in Business:
      35
      Business Started:
      8/1/1988
      Business Started Locally:
      1/1/1990
      Business Incorporated:
      1/1/1990
      Accredited Since:
      4/14/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 03626710 for this business, issued by State Corporation Commission - Virginia

      These agencies may include:

      State Corporation Commission - Virginia

      Tyler Building, 1300 E. Main St.

      Richmond VA 23219

      (804) 371-9967

      https://www.scc.virginia.gov

      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 9:00 PM
      Su:
      10:00 AM - 7:00 PM
      Business Management
      • Mr. Robert L. Nicholson, President
      • Ms. Mary Anne Forrest, Contact for Admin, Controller
      • Ms. Brooke Jones, Service Manager
      Contact Information

      Principal

      • Mr. Robert L. Nicholson, President

      Customer Contact

      • Mr. Robert L. Nicholson, President
      • Ms. Mary Anne Forrest, Contact for Admin, Controller
      • Ms. Brooke Jones, Service Manager
      Additional Contact Information

      Fax Numbers

      • (757) 216-3663
        Primary Fax

      Phone Numbers

      Customer Complaints

      30 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      The machine is DEFECTIVE> I treid the regular cycle... and it spits a few spurts of water and starts to spin,, then does it again,,, and goes on for 30 minutes, clothes are not cleaned, that load.. Then I try to use the Speed cycle it is a metal scratching noise.. churning.. for 30 minutes, and then a nother 25 minutes to spin, I had to turn nozzel to rinse and drain and wait 25 more minutes for the thing to spin rinse and spin to a full stop and unlock,, Its is faulty, and I was told call the warranty ppl. and its a $*** dollars for them to show up at my door... quote on some form the lady emailed me from east coast appliances, Spotslyvania, VA 22553
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Allen S

      1 star

      04/16/2024

      Piss poor service. My parents who are 90 have a micromave they purchased with the extended warranty, it has died twice. They come out says it needs parts, the parts get delivered to my parents and they never come back out to install them. It'd been down now for over a month. He the (owner) puts on big radio radio spots of how good his company is , he's a joke and so is his company.

      Local BBB

      BBB of Greater Hampton Roads

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