Business ProfileforMAP Communications, Inc.

I experienced dis-satisfying results using Map Communiciations call answering services for the brief time I contracted with them. It seems they were more interested in proving how many minutes they spent answering my calls than providing a service that would entice potential customers to contract with me for tax preparation. Per their records, I had customer hang ups, no messages left, etc. for the very few calls answered. I also had many questions regarding billings during the two-month period I contracted with them. In answering these questions and assisting me in reconciling billing, one of their SVPs of Customer service explained that it takes time for their representatives to get up to speed with a new customer. Of course, one bad customer experience for potential clients of my business erases many positive ones, as I explained to him. As a gesture of good will, I was offered a refund of the back-to-back 12/31 and 1/1 “holiday charges” of $** per day and was asked to remove my original social media posts of the company. I did so in good faith. This was my second mistake (after choosing this company in the first place). Going on three weeks later, and no refunds received. Called the company one last time and they have no record of a refund related to my account. Enough said I believe.