If you will be giving jewelry for Valentine’s Day, plan ahead to investigate sellers and options. Consumers who are shopping for jewelry at the last minute may risk making a disappointing or frustrating purchase.
In 2017, BBB Metro NY received over 90 complaints about jewelry retailers on issues including missing gems, substandard quality, faulty repairs, and problems with custom-designed jewelry. Complaints and scam reports were received about both brick-and-mortar stores and online shopping sites.
“When purchasing jewelry, whether online on instore, be sure to deal with reliable and reputable sellers,” notes Claire Rosenzweig, President and CEO of BBB Serving Metropolitan New York, “With a bit of research and planning, your jewelry shopping should be a rewarding and successful experience.”
BBB Metro NY offers the following tips for a sparkling experience when jewelry shopping:
Know your jeweler. Visit BBB.org to see a company’s Business Profile. Read both complaints and reviews carefully. Check to see how well the business responds to consumers who complain.
Additional BBB Metro NY tips on buying fine jewelry are available here.
For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the regional, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation. The BBB Serving Metropolitan New York was founded in 1922. Visit newyork.bbb.org or bbb.org for more information.