Delivery of Furniture and Major Appliances

It is a very frustrating experience to wait all day for a delivery person who doesn't call or show up with your goods. Under New York State Law, businesses which sell home furnishings or major appliances are required to list the estimated delivery date or range of dates in writing on their contract/order. This must be done ON THE CUSTOMER'S COPY at the time the order is taken.

The law covers home or business furnishings items such as chairs, tables, cabinets, sofas, beds, and carpets. It also covers any major household appliances that cost over $200 such as air conditioners, stereos, TV sets, washers and dryers. This law does not cover custom-made and made-to-order goods.

If the business cannot deliver the merchandise by the latest delivery date, it must immediately notify the customer by writing a letter which must include notice of the delay, a new anticipated delivery date, or range of dates and the consumer's options if the seller fails to deliver. These options include the customer's right to:

1) cancel the order and obtain a full refund within two weeks of the company's receipt of their request; or
2) cancel the order and obtain a credit equal to the full amount paid; or
3) negotiate a new delivery date; or
4) select new furniture or major household appliance.

This does not apply if the delivery delay was caused by a strike or entirely by the consumer. If the consumer chooses to cancel the order and request a full refund, the business must comply within two weeks of receiving the request.

For more information on the laws relating to the delivery of furniture and major appliances or to file a complaint against a company, you may do so in the following ways:

The Better Business Bureau of Metropolitan New York, Inc.

BBB helps you to find trustworthy businesses and charities. Consumers can also post reviews about businesses, file a complaint against a business, and find information about the latest scams through BBB Scam Tracker.

New York State Office of the Attorney General
General Assistance: 800-771-7755

Healthcare Hotline: 800-428-9071

The New York Attorney General is the state’s chief legal counsel, and his office oversees and manages issues such as guarding the legal and civil rights of consumers.

NYC Department of Consumer Affairs
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004

The City of New York
Hotline: 3-1-1