Customer ReviewsforWW

This company charged me for many months after I tried to log in and cancel my account. I didn't even realize I had an account. When I logged in it said I had no subscription. I followed the instructions provided by Weight Watchers to cancel, but there was no where to cancel because it said I didn't have any services. I tried to call but got a hold of no one. I called in a few months later and was told I couldn't get a refund. I was transferred to ****** (I don't know if this is the correct spelling of her name) in the Customer *********************** I told her that I tried to cancel months ago and could not and that I could get in my account but there was nothing to cancel and I didn't have any services but I was still being charged. She said she couldn't give me a refund because I did have an active account. I explained several times that when I got into my account there was no subscription and I couldn't use the app and that I had been paying for something for months that I couldn't have even used if I wanted to. She said there was another account associated with my email address, however I never saw this aother account and when I logged in I never saw anything else. How could I know about this other account? She was adamant that there would be no refund and refused to tell me the WW refund policy when I asked, she said it just depends. I told her it wasn't right to charge people for a service that you're not providing. I asked to speak to someone above her she said that she was the highest level of support and I couldn't speak to anyone else. She then said she could help me get into my account and see that it is active. I asked her what about our conversation made her think I would want to log in or use their service? This was a terrible experience and it is a shame. They charged me for something they never provided. I feel like this company was not always like this. All I wanted was a refund for this. Don't give this company your credit card.

WARNING! If you cancel the program make sure you get a cancellation email and save it. I didn't do that or deleted it because I cancelled so long ago, I trusted WW to actually cancel my subscription after I paid them for 6 months and got nothing in return. The program has changed since it's beginning days and does not work for me. I realized early on and cancelled. Fully aware I would have to continue to pay them every month for the next 6 months, and quite angry at myself for agreeing to such terms, I cancelled early on into my subscription so I wouldn't forget, I guess after my 6 months commitment, they felt they hadn't gotten enough money out of me so without any notification or warning email from Weight Watchers, they rolled me over and started charging me full price. They refuse to refund my money stating I have no proof of my cancellation yet they have no proof of warning me my membership was ending and would be rolling over at a higher cost. The original founders of WW were interested in helping you loose weight. This is no longer the case, they are only interested into tricking you out of your money and forcing you to pay for a program that doesn't work and then using their crappy terms and conditions to hold you to it. If after reading all the reviews complaining basically about the same thing, and you still want to join, I suggest you take the advice of one reviewer and use a prepaid debit card. That way, once it runs out they can no longer charge you for a service you don't use or do not want. WW should be reported to the attorney generals office for fraudulent practices. Final pieced of advice. You don't need to pay for a diet. Get a good FREE calorie counter and follow that.

I signed up a few weeks before Thanksgiving. What was I thinking!? I called to tell W.W. I wanted to quit the program until Spring. They said the contract I agreed to would be enforced. (Did I read all the fine print? No. Were some of the statements that they said were in bold understandable? No! Rather, easy to misconstrue.) Essentially they told me it says they will give NO REFUNDS what so ever. I told them I NEVER used their service. For that, I would be billed monthly to my credit card until the end of February....FOR NOTHING! After reading other posts, below, I see I am not the only one.I told them their business practices are not the least bit understanding but instead exceptionally cold-hearted and greedy. So here is one more complaint to add to the pile of others. I will take as many opportunities as possible, on-line, among club members, within organizations, my business, etc., etc. to spread the word: DO NOT WORK WITH WEIGHT WATCHERS! -AVOID them. -There are a lot of other helpful services with better business practices. Question, with 89 reviews and a rating of 1.2 stars, why does WW have an A grade? It should be an F-THE BOTTOM LINE IS THEY ARE NOT CUSTOMER ORIENTED BUT RATHER INFLEXIBLE, UNCOOPERATIVE AND LACK THE ABILITY TO EXTEND COMMON CUSTOMER SERVICE .... WITH AN APPARENT INTEREST IN KEEPING MONEY ....and CURRYING SOME PROFITS AT THE EXPENSE OF CUSTOMERS WHO NEED ASSISTANCE. I don't give a rat's r***** what kind of a reply they respond with. There is NO EXCUSE for treating clients so poorly. It's not like I've never worked with other businesses in my 77 years. This is the worst customer service I have EVER encountered. Period!! As a business minor, I assure you, they need to revise and enhance policy within customer service.