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            Business ProfileforSD Truck Springs

            Truck Accessories

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate a Pattern of Complaints regarding billing practices, order fulfillment and customer service for SD Truck Springs. BBB has noted that the complaint volume for the company has significantly increased over the past 3 months. Consumers are telling BBB that after placing an online order with SD Truck Springs for truck/automotive parts or accessories, their credit cards are charged right away. However, in many cases, consumers report after some time has passed, their purchased merchandise has not been delivered and there is no communication from SD Truck Springs about when they might those products may be shipped. A number of consumers also detail the frustrating experience they encounter when trying to get a response from the company's customer service staff to cancel orders or request refunds.

            Alert:
            BBB Metro NY Warning: Consumers report losing money to shuttered truck accessory supplier

            A formerly active business suddenly began racking up hundreds of customer complaints, and the Better Business Bureau Serving Metropolitan New York investigated. While it now appears that the company may have gone out of business, until December 5, 2023, its website still seemed to be taking orders… and accepting payments. As of December 5, the website had apparently been taken down.

            “This situation is a good ‘cautionary tale’ for business owners who rely on automated outside vendors for online sales and other customer services,” said Claire Rosenzweig, President & CEO of the Metro New York BBB. “If you shut your doors but your website payment systems are still working, customers may think your business is still operating and pay online for orders that can't be filled.”

            Consumers have submitted 391 complaints to BBB in the past 12 months against truck and auto accessory retailer SD Truck Springs. Formerly a BBB Accredited Business, the company suddenly became unresponsive earlier this year. The BBB office in Long Island made repeated attempts to reach the business without success. To date, BBB has not received any response from SD Truck Springs to its communications about the pattern of complaints generated by this company. The business is currently non-accredited and has an F rating with BBB.

            Many complaints allege that this business has stopped fulfilling online orders, is not providing refunds, and is not responding to their customers. The company has previously operated at a Ronkonkoma, Long Island address. A BBB staff member drove by the location but saw no evidence that the business was still operating. There was SD Truck Springs signage at the address, but the building was quiet, and the parking lot was empty. Subsequently, BBB staff have viewed video evidence showing that the building appears to be abandoned.

            “When a formerly active company suddenly stops fulfilling paid orders and customers are losing money, it can come as a shock,” Rosenzweig added. It’s concerning that this business is unresponsive and not fulfilling orders, and was apparently accepting online payments until last week. That is why we urge people to check BBB.org for the latest customer input about a business, because things can and do change quickly.”

            Consumers who purchased merchandise from SD Truck Springs but did not receive their orders have reported that they left voicemails, sent emails, and wrote letters but were unable to reach anyone to get an update on their orders or request refunds.

            Many consumers who complained about SD Truck Springs noted that they waited months for their order without receiving it. The purchased items included accessories such as airbags and truck springs, which cost hundreds to thousands of dollars.

            Some customers said they have yet to receive their order number or any further information on their order status. Other consumers reported receiving an order number but have yet to receive an email confirmation. Many of the complainants indicated that they were returning loyal customers.

            Additional business information

            Additional Info:

            As of 10/26/2023, BBB has been unable to contact this business. The company's website still appears live but BBB is unclear whether the company is still operational. Consumers with outstanding concerns may wish to file a complaint with a consumer protection agency such as the Federal Trade Commission, New York Attorney General's office, and econsumer.gov and/or to consult legal counsel. **As of 12/05/2023, the company's website appears to be down.**

            See all additional business information

            At-a-glance

            Customer Reviews

            3.44/5stars

            Average of 278 Customer Reviews

            Customer Complaints

            518 complaints closed in last 3 years

            413 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This is a truck accessories company. 

            Products & Services

            Leaf Springs, Shocks, Struts, Suspension Air Bags, Helper Springs, Air Compressors, Timbren SES kits, Air to Coil conversions, OEM Air Suspsion, Add-a-Leafs, Suspension Lift Kits, Body Lift Kits, Coil Springs, Bushings, Hangers, HD Springs, Shackles, Leveling Kits, Lift Blocks, Gooseneck Hitches, Turnover Hitches, Receiver Hitches, Trailer Hitches, Bed Extenders, Tonneau Covers, LED Lights & Brackets, Ventvisors, Floor Mats, Truck Bed Slids, Running Boards, Air Horns, Bed Steps, Bull Bars, Bumpers, Cargo Managment, Fender Flares, Over Load Springs

            Business Details

            BBB File Opened:
            9/10/2010
            Years in Business:
            17
            Business Started:
            2/19/2007
            Business Incorporated:
            5/13/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Davi Enterprises, Inc.
            Business Management
            • Mr. Vincent Davi, President
            Contact Information

            Principal

            • Mr. Vincent Davi, President

            Customer Contact

            • Mr. Vincent Davi, President

            Customer Complaints

            518 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Sd Springs order ****** was placed on 5/23/23, my credit card was billed ****** for this transaction. After not receiving my order in a couple weeks I checked the status to find that it reads "awaiting stock order". I continue to wait a couple more months for the order to arrive. It has not to this day and status still shows "awaiting stock order". After 2 months I attempted to contact ** Springs via e-mail, website chat and Voice-mail with no response. Phone is never answered.After 3 months of waiting I went to the ** springs website and completed their "Cancel Order Form" and requested a refund of my $******. As of today 11/07/23 I have not received the product that I ordered and paid for, any response from ** springs or my refund.My request is for full refund of $****** that I paid ** Springs on 5/23/2023.

            Customer Reviews

            278 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Frank R

            03/01/2024

            This business is very shady they are not answering phone or emails bought shocks from them received them but one is leaking called manufacture they will warrant shock but have to go thru retailer , if they are out of business or just plain crooks they should be banned from internet.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

            BBB reports on known marketplace practices.

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