BBB Accredited Business Profile

Bullion Exchanges

Bullion Exchanges

(212) 354-1517

Bullion Exchanges

5 years in business
30 West 47th Street
Suite A
New York, NY 10036
Fax Numbers
  • (646) 213-3187
Additional Email Addresses
  • customerservice@bullionexchanges.com
  • info@bullionexchanes.com
BBB File Opened: 05/20/2014
Business Started: 12/14/2012
Business Incorporated: 11/16/2012 in DE
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Robert Fuks, Operations Manager
  • Mr. Ben Tseytlin, Co-Owner/Partner
Business Category
  • Stamp Dealers
  • Bullion Coin Dealers
  • Precious Metal Dealers

Service Area
We service the following area(s): New York
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • . All payments on Bullion Exchanges website or at their NYC retail store are required to be made by credit card, debit card, PayPal, Bitcoin, bank wire, certified check, personal check, cashier’s check, or money order. For orders over $5,000 it is always recommended to use Direct Bank wire. Cash on delivery orders are not accepted by Bullion Exchanges. Bullion Exchanges reserves the right to cancel orders where payment is not dated within five (5) business days for all bank wire orders and check orders. Your payment must be received by Bullion Exchanges within those five (5) business days in order to guarantee the price that you locked in on weekend, night or holiday. In most cases, if the payment is completed after the allotted time frame, the orders will be denied. If Bullion Exchanges chooses to accept your late payment, a $30 late payment fee will be applied. Bullion Exchanges reserves the right to hold and wait for clearing of all money orders, certified checks, cashier’s checks, or personal checks for up to ten (10) business days prior to shipping out items. For any questions on methods of payments, Bullion Exchanges diligent customer service representatives are available 24/7/365 through e-mail at customerservice@bullionexchanges.com.
Refund & Exchange Policy: 
Bullion Exchanges provides, to all of its customers, refund, return and exchange policies on all of the gold, silver, platinum and palladium items sold by the company. The right for a return, refund or exchange is limited to seven (7) days from the date to which you received the products from us. To benefit from the above policies, you must notify Bullion Exchanges Customer Service Department at customerservice@bullionexchanges.com within seven (7) business days from the date to which you received the item. Please follow the instructions provided to you, at that time and send your item(s) back to our retail location in NYC’s Diamond District Area at - 32 West 47th Street, Booth 41-46, New York, NY, 10036. Also, keep in mind that shipping and handling charges are non-refundable. If you decide to return your item, you will be fully responsible for all taxes, as well as return, handling and shipping costs. You must make sure to carefully wrap and package the product(s), provide tracking for the shipment and assume the full cost of the return shipping. Bullion Exchanges, LLC reserves the right to reject any returned or exchanged item(s) that do not reasonably conform to the terms listed above. In the event that you request to exchange an item, Bullion Exchanges, LLC expressly reserves the right, in its sole and absolute discretion, to find an acceptable replacement or, if an acceptable replacement is unavailable, refund your purchase. Bullion Exchanges at its sole discretion reserves the right to reject any exchanges or returns that do not comply with the requirements listed above. Bullion Exchanges will charge  10% of the total purchase price as a restocking fee on all orders which are returned. Also, if returning bullion products, you may be required to pay additional market loss penalties for the returned items at the discretion of Bullion Exchanges, LLC. If market gains incurred on a refund, then those gains shall remain the property of Bullion Exchanges. If you have any questions, contact Bullion Exchanges customer service representatives by phone, email or live chat.
BBB accredited business

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 9:00 AM-5:00 PM
T: 9:00 AM-5:00 PM
W: 9:00 AM-5:00 PM
Th: 9:00 AM-5:00 PM
F: 9:00 AM-5:00 PM
S: Closed
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Bullion Exchanges

Bullion Exchanges

BBB ACCREDITATION SINCE 12/17/2015

Customer Review Rating:

87%
9%

Composite Score: