This Business Is Not BBB Accredited

Roomster Corp.

Roomster Corp.

(646) 862-2841

Roomster Corp.

14 years in business
285 W Broadway Rm 320
New York, NY 10013-2257
Fax Numbers
  • (917) 591-9527
Additional Email Addresses
  • help@roomster.com
  • info@roomster.com
Additional Website Addresses
BBB File Opened: 05/11/2004
Business Started: 09/01/2003
Business Incorporated: 09/29/2003 in NY
Type of Entity
Corporation
Business Management
  • Mr. John S. Shriber, Founder/CEO
Business Category
  • Roommate Referral Service

C

Pattern of Complaint

BBB files indicate a pattern of complaints concerning a renewal policy and deceptive advertising. Consumers are telling BBB that they sign up for Roomster Corp.’s free or short-term trial but are surprised when they are charged a month’s subscription after the trial ends. These consumers report the disclosure of automatic renewal is not made clear to them at signup time and is buried in the terms and conditions page of the website. Other consumer... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Roomster Corp. include:

  • 213 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Roomster Corp.

This Business Is Not BBB Accredited

Roomster Corp.

Customer Review Rating:

100%

Composite Score: