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      Country
          Country

          Find a Location

          Lugz has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Lugz

              42 W 39th St Fl 12 New York, NY 10018-3818

            • Lugz

              155 Avenue of the Americas Fl 9 New York, NY 10013-1507

            Business ProfileforLugz

            Retail Shoes
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Lugz has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Lugz

                42 W 39th St Fl 12 New York, NY 10018-3818

              • Lugz

                155 Avenue of the Americas Fl 9 New York, NY 10013-1507

              BBB File Opened:
              10/1/1998
              Years in Business:
              88
              Business Started:
              1/1/1936
              Additional Contact Information

              Fax Numbers

              • (212) 691-5350
                Primary Fax

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/16/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              ***************************** Order#: LU658116] December 4, 2023 Tracking#: ************ Received boots 12-06-23. Found upper material unacceptable. Did not try on or wear. Emailed LUGZ for return/refund authorization on 12-07-23. Their reply stated expect **** business day wait, due to holidays. Return window til 01-13-24. Several emails resulted in form letter replies, asking for new, duplicate, or info I can't provide (pic of defect). Last week of Dec, their email stated the issue was resolved, am I happy with that. I can submit ALL emails, at your request. Their policy is refund eligible for unworn shoes, returned at their expense, minus $5.99 restocking fee.
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carla C

              1 star

              02/17/2024

              Absolute worst customer service ******* who replies to emails with a minimum of 2 weeks is the worst. I ordered 2 shoes both 7.5 W different style. I received the shoes within 2 weeks or ordering. Unfortunately the wrong shoes in the box it was a size 7 inside. I email Lugz 2 weeks later a reply they will send a replacement. 2 weeks for the replacement to arrived but they sent a size 7.5 Men's I feel like they do this on purposed. They don't care about their customers. I emailed again waited another 2 weeks for reply. I said I will send both shoes back when I receive my correct shoes. I do not trust them. Which was the right moved they said they will send again the correct shoes and a new return label it's been about a month still didn't received anything not even an email. I have 2 shoes I can't use and out of my money. I ordered these shoes on Nov. 22 it is now February 17

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              BBB Serving Metropolitan New York

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