39 Customer Reviews
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Review from Vicky S
1 star12/27/2023
I got a physical EasySprit gift card ($60.61) from returning a pair of shoes purchased in a physical EasySpirt store. On the back of this gift card, it says the gift card is redeemable online at easyspirit.com, or at any company-owned Easy Spirit Specialty Retail or Outlet store in the US. Recently I tried to use the gift card online at easyspirit.com, the system showed my gift card info was invalid although I never used this card before. I called EasySpirit customer service, and the agent told me the gift card was issued by their old company and they cannot honor it. Right now, they only have electrical gift card and dont own any EasySprit physical store anymore. To me, this is totally unacceptable. As a consumer, I dont care how the internal structure change within EasySprit. They have to honor the gift card issued under EasySprit. All the terms and conditions listed on the card dont specify the expiration of this gift card. EasySprit has to give me the money back!!!Review from Kraen J
1 star12/24/2023
This is totally ridiculouscompany. I sent the shoes back the same day that easy spirit sent them in the mail to me. They were damaged and I still haven't heard anything from anyone. Went on their website and it's impossible to get information or speak with the representative of the company. My name is They were ordered December 6th. Charged on my card. Took money out my bank and I haven't heard anything since Easy Spirit Customer SUMMARY:URGENT Returned an item Dec 08, 2023 has not seen refund:Order ID: ********** Affected Items: Shoes
Easy Spirit Response
12/27/2023
12/27 - We have asked the customer for the return tracking number if unable to provide we are happy to issue a gift card for the return. We are currently waiting to hear back from the customer.Review from Elizabeth K
1 star12/16/2023
Horrible ***************** Here is my experience: I bought a pair of size 7 wide shoes, got 12 M. They were on clearance, so no return or exchange allowed!! They did give me a one time only refund on a gift card I had to spend on their site. Thought, well maybe it was my error- tried to buy the shoes again; triple checked the size before placing it. Guess what? It now says I ordered 12 M again and will not let me change or cancel the order!!! As for myself, I will never ever buy Easy Spirit again!Horrible ****************** yes, I have contacted them again, but of course no one works on Sunday. They allowed one hour from the time I placed the order last night to change or cancel -but I did not get the email showing the wrong size until this morning!The only response I am getting is an automated email (per the 3 customer service reps I have talked with) telling me to call customer service! The customer service reps are not enabled to do anything except place another escalated ticket! No response from anyone to these tickets or offers to assist in any way!Easy Spirit Response
12/20/2023
12/20/2023 Customer was issued a gift card refund for the return on Dec 9th 2023 due to final sale item.Review from Elaina L
1 star11/28/2023
Easy Spirit shipped me someone elses shoes with someone elses shipping label inside. Emailed customer service 3x with no resolution. Called customer service twice. Say I have to return the erroneous shoes, wait for a credit, then re-purchase the shoes I originally ordered. When I asked to check the availability of the shoes I originally ordered, theyre now out of stock! Plus Easy Spirit closed all their stores so youre really stuck dealing w/ their horrible customer service. Its hard finding wide shoes but I definitely dont recommend Easy Spirit. Terrible company that takes your money without issuing you the product you purchased!Easy Spirit Response
11/29/2023
Order number ES-******* has been refunded in full on 11/29/2023 and an email notification was sent to our customerReview from Susan O
1 star11/19/2023
An order can be returned for a gift card, however it never shows when the gift card expires. You can open the gift card and it will show the amount available, but not an expiration date. I couldn't even find a notice anywhere that it would expire. So, the amount available will be there and then one day, without warning or notice, it will all be gone. I have lost over $100 because of this and it's simply wrong. It's money that doesn't even belong to them, because I gave paid them for shoes and returned the shoes, so they just basically took my money and I received nothing in return. I contacted customer service and they are awful. Truly horrible customer service and they refused to do anything about it.Review from Darlene K
1 star11/14/2023
This company is one you should never order from! Their website switches back and forth between sizes when you are ordering, when you simply change colors, and they will only cancel a measly one hour after you place the order which is AFTER you notice that the order has the wrong shoe size. They absolutely do not care. Now, due to their poor programming (I was told by the customer rep that ALL shoe websites do the same thing...) I am responsible for sending back the shoes due to their mistake and probably having to cough up a return fee to ship. All the while they have my money.Review from Crystal S
1 star10/25/2023
Shoes looks cute but only lasted for 1.5 months. I only wear them once a week, maybe twice a week (on rare occasions). The sole and side are no longer intact. Not worth it.Review from JoAnn O
1 star08/26/2023
Easy spirit website sounds so nice. Order shoes and don't worry if they don't fit, just send them back. So I ordered 2 pair. Both were way too big. I just received the shoes today. Since they were too big, I decided to return them, or exchange them for a smaller size. They don't have smaller sizes, so I decided to return. These are the things they don't tell you when you order. YOU WILL BE CHARGED $6.95 to return shoes that "are eligible". YOU WILL NOT BE ABLE TO RETURN ANY SHOES THAT ARE ON SALE. So I learned my ******* Stay away from this company! I cannot return shoes that I can't even wear. I had no knowledge of this before I ordered them.Review from Stephanie T
1 star08/22/2023
this site is a scam! I ordered a pair of shoes and never received a single response nor the shoes! This site needs to be shut down. I was able to turn it into Paypal for a refund. They are Thieves!Review from Lila P
1 star08/07/2023
Awful ****************** Never order from them!! I ordered my size sneaker and received an email with another size. I called immediately and the representative told me that she would fix the problem right away. Then I receive an email saying sorry no changes allowed. I then sent an email within 1 hour to cancel the order. No response, so I called to ask for a supervisor, all the same day. He wasnt available but he sends me an email saying sorry no cancellation. This company is awful!!! Never have I seen such terrible customer service.
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