199 Customer Reviews
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Review from Chris C
1 star02/28/2024
I purchased some prescription sunglasses online from Designer Optics and paid nearly $300 for them. When they arrived I found that they were made incorrectly: there was an aberration in the lens; the manufacture of the prescription was off. When I called and told them, they said that I had to ship the sunglasses back for inspection. After a few weeks I got a cryptic e-mail telling me they found no problems with the lens.I called and their customer service rep told me that I would NOT get a refund, NOT get a partial refund, or EVEN get a remake of my sunglasses! I was screwed! They accepted ZERO blame for their manufacturing blunder since "you provided the correct prescription". Their ONLY solution? BUY ANOTHER PRESCRIPTION SUNGLASSES!!
Designer Optics Corp. Response
03/06/2024
Dear *****,
Thanks for taking the time to let us know about your Order. We were in correspondence with you many times to find out what the issue is. As we received the glasses, our team had our skilled optician examine the lenses using our state-of-the-art machinery, it shows that the lenses were crafted precisely according to your original order. We also checked for the aberration in the lens, according to our optician the full lens is clear. We recommended to take this up with your doctor to check the prescription. If there are any additional questions or concerns feel free to reach out. We are here to assist you and provide any necessary support.Review from Jonathan W
1 star02/09/2024
I purchased glasses from this ************** never arrived. They would not even file a claim with *** (which must originate from them) even though I paid for overnight delivery.Designer Optics Corp. Response
02/14/2024
Dear ********,
Hello *****************
I am sorry to hear that you are having trouble with the delivery of your package.
Your order was shipped on January 31 **** with the following tracking number 1ZR880E02991622455
As per **** your package has been delivered to the shipping address associated with your order which is
********************************************************************** **********
Here is the delivery confirmation **************************************************************************************************** should have your package by now. if you do not have your package, you should contact your local post office as soon as possible, provide them with the tracking number of your package, and they should have more information of the delivery due to they scan the package upon delivery. You should also ask around by your neighbors if your package has accidentally been delivered to them,
If you think that it was stolen, you can also file a report here ****************************** we will do the same if that is the case. We are sorry but being that you did not select to have shipping protection on this order, we are not responsible for any lost or stolen packages.Designer Optics Corp. Response
03/06/2024
Hi. Mr. ********* after looking into the issue, I'm pleased to share that one of the frames was delivered to you successfully. We are sorry for the inconvenience as the 2nd pair was returned to us by ***. Stated by *** "We were unable to deliver your package." I assume this was not able to be delivered because of the signature needed and no one was home to sign for the package. We are trying many days now to contact you via phone and email to discuss preferences to resolve this issue. Please contact us at your convenience via phone are email. We are here to assist and provide necessary support.Review from Jamie W
1 star02/07/2024
This is not a legitimate company. They charged me for an order, cancelled the order and refused to give me a refund. They essentially stole over $126 from me.Designer Optics Corp. Response
02/28/2024
Designer Optics is an authorized retailer with many happy customers serving over 400 Designer Brand's. The order has been cancelled per your request. However, we weren't able to issue a refund because you have disputed the funds with the bank.Review from Ryan W
5 stars02/03/2024
I purchased my sunglasses and got them within a few days! I personally had a great experience! I will certainly purchase again!Designer Optics Corp. Response
02/05/2024
We're delighted to hear that you had a positive experience with our service! Providing excellent customer service is a top priority for us, and we're thrilled that we met your expectations. Your satisfaction is important to us, and we appreciate your feedback.Review from Lisa B
1 star01/17/2024
Read the reviews! I wish I did. I ordered prescription ******************* Sunglasses on December 20th. They were just shipped and I received them today 1/17/24. They looked great. The frames were so wide they fell off my face. The screws were tight so It wasn't that. They are just made for a super fat head. The prescription wasn't right. I'm so over this company I would never do business here again. No return/no refund. Buyer beware!Designer Optics Corp. Response
01/31/2024
Thanks for taking the time to let us know about your Order. We sincerely apologize for your experience at Designer Optics. I can understand how disappointing it must have been. After looking into the issue, we can see that we have shipped the size frame as ordered. We suggest and assume our customers read our return policy before ordering our product. As our policy is as follows Returns (designeroptics.com), unfortunately rx orders are nonrefundable. We also offered the following: We are sorry for the inconvenience, however as per our policy, if you feel the prescription was done incorrectly, please send the glasses back to us, if we find an error on our end, we will redo the lenses for you. Please advise, so we can assist you further.
If there are any other additional questions or concerns feel free to reach out and we hope to have the opportunity to make things right for you.
Review from Jacob S
1 star01/15/2024
It's a terrible company; they advertise frames on their site that they don't even have in stock. Once they have your money then they will look into ordering from the merchant directly (you could do this yourself). So they essentially take a few dollars to be a middleman in the transaction and it may take weeks or months for your frames to arrive. Zero response from their limited customer service. Don't shop here.Designer Optics Corp. Response
01/31/2024
We sincerely apologize for your experience at Designer Optics. This is not the standard of service we aim to provide, and we can assure you that we are a legitimate business with no intentions of taking money without delivering the products. We understand how disappointing it must have been to wait for your order only to find out the item was backordered, and the delivery dates being pushed off. We aim to provide real-time updates about our products we sincerely apologize that in your case the manufacturer pushed us off. We are sorry to hear about your complaint on the lack of communication. Please be informed that we do see that your email was answered just couple of hours after you questioned us. If you have any other concerns or require further assistance, please feel free to reach out. Thank you for your patience and understanding as we work to rectify this situation.Review from Jill C
1 star01/07/2024
Scam scam scam. Stay for away. Never order anything. They will tell you that magically they dont have the product and that they are in close contact with the manufacturer this is not true. They dont have the products, will never send it. Beware of them and ez contacts. Both in Brooklyn. Both ultimate scammers. Still waiting for them to return the money they stole. Pathetic.Designer Optics Corp. Response
01/31/2024
We sincerely apologize for your experience at Designer Optics. This is not the standard of service we aim to provide, and we can assure you that we are a legitimate business with no intentions of taking money without delivering the products. We understand how disappointing it must have been to wait for your order only to find out the item was backordered, and the delivery dates being pushed off. We aim to provide real-time updates about our products we sincerely apologize that in your case the manufacturer pushed us off. As for your order cancelation request, we refunded your order immediately upon your request. If you have any other concerns or require further assistance, please feel free to reach out. Thank you for your patience and understanding as we work to rectify this situation.Review from Kristi F
1 star12/12/2023
I used their measurements and sizing guide to find a pair of glasses for my son. The pair I got was huge and looked like clown glasses as a family member mentioned. Designeroptics refused to refund or exchange them, only to refund 80% of the frame price. They did reply to my request quickly, but it's really easy to respond when all you're saying is no. I should have just gone with coolframes.com like I did last year.Designer Optics Corp. Response
01/31/2024
Thank you for your feedback, it seems like your experience didn't meet your expectations, and for that, we sincerely apologize. We are pleased to inform you that we sent an email on 12/13 with the following:
Dear ******,
Hi. I tried reaching out to you today. I can understand how disappointing it must have been. After looking into the issue, I'm pleased to offer a one time out of policy courtesy. As you return your frame, I can refund 100% on the frame and $50 on the lenses. Please feel free to reach out to us via email, phone, or any other means of communication that you prefer if you have any additional concerns or question. Our team is eager to assist and resolve any problems you've encountered. I hope to have the opportunity to make things right for you.Review from Suzanne S
1 star09/17/2023
Buyer beware. I should have read the reviews. Left transition lense works intermittently. I sent them a picture showing partial darkness. They wont refund of even just replace the one lense. I can send to them and IF they find faulty i think they will fix. Since it is intermittent i feel they wont find anything wrong. Stuck with faulty product.Designer Optics Corp. Response
09/21/2023
Hi. We are sorry to hear about the issues you experienced with your order. It seems like your experience didn't meet your expectations, and we would like to extend our sincerest apologies for any inconvenience caused. We tried reaching out to you to discuss by phone your issues and address them properly. Please feel free to reach out to us via email, phone, or any other means of communication that you prefer at your convenience. Our team is eager to assist and resolve any problems you've encountered. Thank you for your feedback, and we hope to have the opportunity to make things right for you.Review from Corie R
1 star09/07/2023
I ordered glasses after being diagnosed with a concussion and it impaired my sight. I tried ordering online but it didnt have an option for prism lenses. I called and customer service said to email them that they needed to be prism. I asked if there was an additional charge for that and was told no. I was also told they would ship in **** business days. A MONTH later I went to check on the status and was told I needed to pay another $40 for the prism lenses to have them shipped. The gentleman was VERY rude and I feel scammed. I would NOT recommend using this company.Designer Optics Corp. Response
09/19/2023
We hope this message finds you well. Your satisfaction is very important to us, and we're committed to providing the best service possible. It seems like your experience didn't meet your expectations, and for that, we sincerely apologize.
As per our phone conversation we provided you with a refund as discount for the cost of the prisms. We apologize for the delay and the inconvenience caused to you, we also upgraded to expedited shipping at no extra cost.
We sincerely appreciate your trust in our brand and the opportunity to serve your eyewear needs. We look forward to assisting you with any future requirements and providing you with an outstanding customer experience.Thank you for choosing us as your eyewear provider.
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