Customer ReviewsforRestaurant Depot, LLC

So I don't really talk trash on people but my mom just talked to me about her experience at Restaurant Depot in *************... about the manager or whatever status you are Mr.*****... you had no right to yell at my mother or call her a liar or talk about the Mexican race. What fault does my mother have that you people at Restaurant Depot did not change the prices at your store?! My mom went in to buy the inventory we need. When it was her turn in line to pay, your prices that were ringing up were not matching what you had advertised at the store...So she asked the young lady at the register why it was ringing up at a higher price than what was shown on the sales floor? The young lady wasn't sure so she told my mom to go and take a picture and they would adjust it.... my mother went and took the picture came back and showed the cashier. THEN she called over I'm guessing the manager ***** to make the price adjustment... ***** dared to say that these MEXICANS just take pictures of the lower prices and keep them and share..Look here sir.. MY MOTHER is a HARD WORKING LADY!!! SHE HAS THE MONEY TO PAY WHATEVER SHE WANTS!!! My mom was in shock and she approached you after she paid and told you, *****, that she can show you what time she took the picture. You yelled at her and belittled her infront of other customers... why am I typing this.. well because I'm beyond mad that I wasn't there to defend my MOTHER. It don't matter what race you are there are thiefs every where. But my MOTHER is not one of them. I don't care if you were having a bad day at work or whatever but you don't treat your customers like that!! As a busines owner I have my bad days but I NEVER take it out on customers or make racial comments!! Restaurant Depot you need to educate your staff more or be careful on who you hire! My mother deserves an apology from the way ***** treated her today.

Our team spoke with the person that submitted the review on behalf of their mother as well as the branch personnel who were present. The branch personnel recalled this incident and that that the customer took a photo to show the item price. In accordance with company policy, however, the branch had to verify the price themselves before making any adjustment. After doing that, and making the price adjustment for the customer, the customer yelled at the branch manager for not accepting their photo as proof. We regret if the customer interpreted the branch's price check as anything other than following company policy.

I think restaurant Depot is scamming the customers. They have a policy with Instacart that once you purchase something on Instacart, if there is a problem with the products , it becomes an INSTACART issue. No responsibility for selling Instacart rotten food, no exchanges for the rotten products. Nothing! Also, Restaurant Depot sold me products through INSTACART at three times the amount of what they scan in the store. Restaurant depot is SWITCHING what you purchase online through INSTACART for a lesser quantity and quality amount upon delivery. And then take no responsibility for the scamming the customer . Is this legal?

When customers purchase items on Instacart.com, customer service is provided by Instacart. Instacart provides excellent customer service but had no record of being contacted by this customer. We asked Instacart to reach out to the customer and Instacart provided a full refund.

I have trying to get my sales tax retuned as I was told by them to furnish sellers lusence and it will returned Also in the meantime I had a BOE audit for last 3 years and the representative told me how I was paying sales tax which be returned I already emailed them 3 times talked only once to a person as they never return or answer calls In spite of waiting 4 months no reply to emails from the account **** *********************** restaurant 520 *************************** 310 *********

Any branch manager in our warehouse is able to resolve this issue. We're not sure where ************** called or emailed, but we certainly apologize for any delay in responding. Once ************** provided his tax documentation to **, his local branch manager was able to expedite the process of issuing a credit for the taxes.

Hello,My name is *************************. I have been a RD customer for many years. Last week at my local RD store in ****, **. Store I was humiliated, disrespected and yelled by one of your employee. I was accused of stealing a pineapple , you heard, a pineapple.! I am respectful business owner with two store/restaurant in ********* and *******, I would never expected to be mistreated like that at a place that I go almost every day. I talked to the store manager and I felt that he didnt care about my case so I filled a police report and hopefully justice will be made .Lastly, I tried to called the corporate office and there was no answer,I am completely disappointed with RD customer service, and the lack of training of RD staffs. I do hope someone will contact and assist me with this matter. Sincerely ************************* ******

We're very sorry that you felt uncomfortable. We've had multiple people in our branch review the incident following your inquiry. Our employee saw you going through the cases of pineapple and wanted you to know that they are packed with either 5 or 6 units per case, depending on the size of the fruit. Some of our customers don't realize why cases may have different amounts of fruit and our associate sought to explain that. Again, we're certainly sorry if you felt uncomfortable in our warehouse.