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Find a Location

Fairfield Properties has 1 locations, listed below.

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    Business ProfileforFairfield Properties

    Property Management

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    NY AG Recovers Over $422,000 for Hundreds of Long Island Tenants Illegally Denied Security Deposits

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On 1/20/2023, New York Attorney General Letitia James announced her office had recovered more than $422,000 for hundreds of tenants whose security deposits were illegally withheld by Fairfield Properties (Fairfield), one of the largest residential property owners on Long Island. The real estate company illegally withheld full or partial security deposits without providing tenants with a written itemized list of deductions, inspected apartments without the tenant present, and did not allow tenants to make repairs before vacating their apartment to avoid penalties. As a result of today’s agreement, Fairfield must return security deposits that it illegally withheld to approximately 900 former tenants, including interest, and pay $90,000 in penalties. 

    Fairfield owns and operates 196 rental buildings with 13,620 rental units in Nassau, Suffolk, and Queens counties. The Office of the Attorney General (OAG) received complaints from tenants that Fairfield was withholding their security deposits, and after an investigation, OAG found that the real estate company routinely violated several housing and tenant protection laws. 

    New York law requires landlords to provide an itemized list of any deductions on security deposits within 14 days or else a security deposit must be returned in full. Fairfield withheld full security deposits or returned partial deposits without providing tenants a written itemized list of deductions. New York law also requires landlords to give tenants written notice of their right to be present when the apartment is inspected and must allow tenants the opportunity to clean or fix anything that would be deducted from their security deposit. Fairfield routinely inspected apartments without the tenant present and did not give tenants the opportunity to make repairs or clean their apartment before vacating it.  

    As a result of the agreement, Fairfield will return $422,598.21 back to 899 former tenants who had some or all of their security deposits withheld. Fairfield will contact former tenants and send them their checks. The company will also pay $90,000 in penalties to the state and will be required to provide reports to OAG about its compliance with this agreement. The company has agreed to comply with all laws regarding security deposits and must send certificates affirming their compliance every year or whenever requested by OAG for three years. They will also train current staff on correct security deposit procedures and will provide annual trainings in the future.  

    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    538 Broadhollow Rd Fl 3 Third Floor East, Melville, NY 11747-3676
    BBB File Opened:
    1/1/1982
    Years in Business:
    51
    Business Started:
    1/1/1973
    Alternate Business Name
    • FAIRCO Realty Services, Inc.
    • West Babylon Associates
    • Royal Shore Associates
    • Eastbrook
    • Saxon Arms
    • Sunrise Gardens
    • Pinecrest Apartment
    • New England Village
    • Emerald Greens
    • Garfield Apartments
    • Woodview
    • Babylon Village
    • Les Jardins
    • Camelot Apartments
    • Lake Pointe Village
    Business Management
    • Ms. Beth Geddes, Administrator Assistant
    • Mr. Gary Broxmeyer, Co-Managing Partner/President
    Contact Information

    Principal

    • Ms. Beth Geddes, Administrator Assistant
    • Mr. Gary Broxmeyer, Co-Managing Partner/President

    Customer Contact

    • Mr. Gary Broxmeyer, Co-Managing Partner/President

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/13/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Hello,As per the attached, I sent in an application on 6/29/23 for an apartment at Fairfield Properties *********** property. There were no monetary figures discussed at this point nor agreed to in this application. I received a call from ************************* of Fairfield the following day, 6/30/23, asking that I pay a "refundable $400 deposit to hold the unit" while they scheduled a time for me to view the apartment. On July 5th I followed up with her as I had not heard back. On July 7th I requested a refund, as did my wife via email (I have that email as well) and we again didn't hear back. On July 9th I followed up with another Fairfield employee I had previously spoken to, ******, who told me he "sent the cancellation yesterday" and that it "would take roughly 30 days for a refund" At this time, 9/12/23, I have still not received a refund. I would like the $400 refunded as I never signed anything regarding a non refundable fee, I was verbally told the $400 I was paying to hold the unit was refundable, and I have it in writing that a cancellation was issued and I would be receiving a refund within 30 days.Thank you,***********************
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    Customer Reviews

    32 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Disgusted T

    1 star

    02/08/2024

    I live in the Fairfield Village at *****, and it has been completely disgusting. I've had water damage that they barely clean up. They just set up fans to dry it, so I'm sure there is mold growing or grown. I've had water damage 4 times in my apartment. Twice in the same area. I've had no hot water for a very long time. They kept saying there is nothing wrong and then finally fixed it. I've had termites in my bathroom. The exterminator will only come on a certain day, so I had to wait a week. I wound up coming up with the solution myself. Nothing like getting out of the shower and there's termites on the floor. The yard isn't kept well. Branches, garbage everywhere. Currently we have a mice infestation. And again, the exterminator only comes on one specific day, so I have to wait. Someone in my building had 30 mice in their apartment one night. My apartment has mouse p*** and ****. It smells even after I clean it. I asked what they are going to do about cleaning and patching up the holes the mice made. No reply. My neighbor just had a baby and has mice in her apartment. These mice may carry diseases. All they care about is money!!!! They took people to court during the pandemic for rent money. People who lost their jobs due to the pandemic. I am a firm believer in karma and one day Fairfiled will get there's. Even though they are basically a monopoly, people need to stay away. It is a toxic, unhealthy environment. I've cried many nights. The housing market right now is ridiculous, so I am stuck for the moment.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

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