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Find a Location

Trusted Media Brands, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Trusted Media Brands, Inc.

      750 3rd Ave New York, NY 10017-2703

      BBB Accredited Business
    • Trusted Media Brands, Inc.

      2915 Commers Dr Ste 700 Eagan, MN 55121-2398

    • Trusted Media Brands, Inc.

      1610 N 2nd St Ste 102 Milwaukee, WI 53212-3906

      BBB Accredited Business
    • Trusted Media Brands, Inc.

      44 S Broadway 7th Fl. White Plains, NY 10601-4425

      BBB Accredited Business
    • Reader's Digest

      6400 East Rogers Circle Boca Raton, FL 33499

    Business ProfileforTrusted Media Brands, Inc.

    Publishers Periodical
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    150 complaints closed in last 3 years

    41 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/29/1968

    Years in Business: 102

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Multi-Platform Media & Direct Marketing.

    Business Details

    This is a multi-location business.

    Find a Location

    Trusted Media Brands, Inc. has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Trusted Media Brands, Inc.

        750 3rd Ave New York, NY 10017-2703

        BBB Accredited Business
      • Trusted Media Brands, Inc.

        2915 Commers Dr Ste 700 Eagan, MN 55121-2398

      • Trusted Media Brands, Inc.

        1610 N 2nd St Ste 102 Milwaukee, WI 53212-3906

        BBB Accredited Business
      • Trusted Media Brands, Inc.

        44 S Broadway 7th Fl. White Plains, NY 10601-4425

        BBB Accredited Business
      • Reader's Digest

        6400 East Rogers Circle Boca Raton, FL 33499

      Headquarters
      750 3rd Ave, New York, NY 10017-2703
      BBB File Opened:
      3/1/1968
      Years in Business:
      102
      Business Started:
      1/1/1922
      Business Incorporated:
      9/24/1951
      Accredited Since:
      3/29/1968
      Type of Entity:
      Corporation
      Alternate Business Name
      • Reader’s Digest Association (Canada) ULC
      • The Reader's Digest Association, Inc.
      Business Management
      • Ms. Bonnie Kintzer, President and CEO
      • Ms. Laurie Schaben
      • Ms. Anastasia Toumanoff, Senior Financial Analyst
      Contact Information

      Principal

      • Ms. Bonnie Kintzer, President and CEO

      Customer Contact

      • Ms. Laurie Schaben
      • Ms. Susan Hanson, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      150 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Paid for a two (2) year extension to our subscription and only received a one (1) year extension.I have tried to contact customer service twice and have not received a reply. We sent a check on Jan 6, that was cashed for the two year extension. The extension that they posted was for only one year. This is not the first time they have done this with promotions. My e-mails have had no response.
      Read More

      Customer Reviews

      57 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David M

      1 star

      03/13/2024

      Months ago, I purchased a subscription to receive your magazine via US Mail and wanted to know if it is still going to happen.Why does it *********** months to receive my first copy of Reader's Digest in the mail??? I can order nearly anything from Amazon and it arrives within days.Several years ago I purchased a Reader's Digest subscription and NOTHING HAPPENED. After waiting for months, I eventually forgot all about it... is that the goal??? To take people's money and deliver nothing? OR to make customers wait so long that they forget they're even supposed to receive a monthly paper copy of your magazine?BOTTOM LINE... WHY THE DELAY?AND WHEN CAN I EXPECT MY FIRST COPY OF READER'S DIGEST TO ARRIVE IN MY U.S. POSTAL MAILBOX?

      Trusted Media Brands, Inc. Response

      03/27/2024

      Thank you for contacting Reader's Digest. We received the order for Reader's Digest on January 27, 2024. Because our address labels are printed in advance, we allow six to eight weeks for the first issues to arrive. The March/April 2024 issue has been sent to ***************************, *****************************************************. We apologize for any inconvenience you have experienced. Sincerely, S, *********************

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