Business ProfileforSeal Skin Covers

Transaction: Order # ***********, 12/27/2023. Purchased cover as a gift. My son did not like it: it has a design flaw..there is no opening for him to charge his electric vehicle with the cover on. I contacted the company ONE DAY after my son received the cover, and asked for a refund and return instructions. Was offered an additional discount if I kept the product. Was not given return instructions. I declined the offer. I was notified in the next email from Seal Skin that there is an 18% return fee. The page that has the order screen has NO INDICATION OF A RETURN FEE. The purchase page states: 100% Money Back Guarantee (in bold lettering), and: Free exchanges and easy returns. THERE IS NO MENTION OF AN 18% RETURN FEE anywhere on the purchase page. I sent another email on January 30th asking for a refund. ******** replied next day: the 18% restocking and convenience feewill not be voided. I replied Jan 31st: Lack of an opening for the charging port is a design defect (in my opinion) and I expect a full refund.February 9, 2024: I sent an email to ********; they replied request received and being reviewed. I do not show any response from them after this. (However, in my records I have my email to them that asked if they had sent a return form to my son, as I requested previously. My son has not received a return slip and postage, despite my requesting one initially, and then some time in March ASKING in an email if the return slip had been sent to my son). Sealskins response is generally: Your response has been received and is being reviewed.March 19th, 2024: contacted ******** again. Reply was: its been over a month since your last response... they will not accept return of the cover for a refund. I plan to try to have my bank delete the charge, since ******** apparently does nothing but review and stall for additional time.