5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bruce B
5 stars04/03/2024
Sad how people like to put out bad reviews when sometimes it's their own fault for not understanding of return policies. Recently put in a large order with this company. Very satisified with the quality of the products, fast shipping and protection for shipping. All arrived in great shape, prices are much better than local wholesallers and company has been great to work with!Review from BE L
1 star10/05/2023
Returned item and have not been refunded after 14 business days of them receiving item via delivery confirmation from **** Contacted PexUniverse 7 business days after item was delivered and was informed the refund would be processed that day. Now another 7 business days have passed and after contacting PexUniverse again regarding refund, I was told it would be another few days to process refund. According to their refund policy, it can take 3-5 business days, 14 business days is well over their policy and unacceptable.Review from Sean O
1 star01/10/2023
Not aware of their inventory, not willing to make it right.I ordered a radiant heat manifold big enough to allow for future expansion, and bought caps to seal the unused branches. After shipping the order, they notified me that the caps weren't available after all. I came up with an alternate solution and was willing to buy the new parts ($2 fix) but they want me to pay for shipping the new parts, when they should have been included with my $700+ order. They insist that it is not their fault that they didn't know their own inventory is, "can't" pay for shipping the new parts, and insist that I pay for return shipping if I want to go back to a 3 zone manifold, going so far as to say it is my fault that I didn't order that in the first place. Their own product description page lists the caps I bought as being for the purpose that I bought them for, they just didn't ship all the pieces, and didn't tell me in time to change the plan. Go with a more reputable company.Review from Carl N
5 stars02/23/2022
DO NOT BUY FROM THIS COMPANY!!!!They will steal you blind. We returned items which were never opened on our end. They claimed the items were damaged, even though we never opened the boxes. they did not give us our full refund and charged us shipping both ways. We will be seeking legal action with this company as we are out almost $600. I believe this business is nothing more than a scam.Review from Clay H
1 star01/25/2022
Do not ever do buisness with PEXUNIVERSE, they are a horrible company who does not stand behind their products. I recieved a pump that was damaged, when I oipened the box peices of the plastic housing fell out. I called customer service and the ignorant twit I spoke with accused me of dropping the pump. WORST COMPANY EVER!
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