Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          PexUniverse.com has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • PexUniverse.com

              196 Henry Street Hempstead, NY 11550-6333

            • PexUniverse.com

              5407 Foster Avenue Brooklyn, NY 11234

            Business ProfileforPexUniverse.com

            Plumbing Fixtures
            Multi Location Business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This is a plumbing supply company. 

            Business Details

            This is a multi-location business.

            Find a Location

            PexUniverse.com has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • PexUniverse.com

                196 Henry Street Hempstead, NY 11550-6333

              • PexUniverse.com

                5407 Foster Avenue Brooklyn, NY 11234

              BBB File Opened:
              8/27/2009
              Years in Business:
              17
              Business Started:
              11/28/2006
              Business Incorporated:
              11/28/2006
              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (800) 818-3211
                Primary Fax

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/07/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              Purchased fittings and two manifolds from pexuniverse.com. A little over a month later we decided not to use the manifolds. Never opened them or anything. Called Pex and the lady told us we could return the manifolds but not the fittings. The lady emailed us return instructions, including an RMA#. We returned the manifolds, confirmed delivery June 9th, and waited for our refund. Over a month went by and still no refund so we tried calling 10+ times and no one would answer the phone, didnt matter the day or time. So on July 26th we emailed them. They emailed us back saying that we were past their 60 day return policy and asked if we had spoken to anyone about returning the manifolds. We responded with a yes and explained that the woman we originally spoke to said we could return them and even gave us an RMA. NO response whatsoever! We have since emailed them twice about our refund and NOTHING!
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              BE L

              1 star

              10/05/2023

              Returned item and have not been refunded after 14 business days of them receiving item via delivery confirmation from **** Contacted PexUniverse 7 business days after item was delivered and was informed the refund would be processed that day. Now another 7 business days have passed and after contacting PexUniverse again regarding refund, I was told it would be another few days to process refund. According to their refund policy, it can take 3-5 business days, 14 business days is well over their policy and unacceptable.

              Local BBB

              BBB Serving Metropolitan New York

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.