BBB Business Review

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BBB Accredited Business since

B & H Photo-Video, Pro Audio

Additional Locations

Phone: (800) 606-6969 Fax: (212) 239-7770 View Additional Phone Numbers 420 9th Avenue, New York, NY 10001 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that B & H Photo-Video, Pro Audio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

203 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 49
Billing/Collection Issues 16
Delivery Issues 36
Guarantee/Warranty Issues 12
Problems with Product/Service 90
Total Closed Complaints 203

Customer Reviews Summary Read customer reviews

38 Customer Reviews on B & H Photo-Video, Pro Audio
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 31
Total Customer Reviews 38

Additional Information

BBB file opened: January 20, 2000 Business started: 07/01/1973 in NY Business incorporated 01/01/1973 in NY
Type of Entity


Business Management
Mr. Henry Posner, Director of Corporate Communications
Contact Information
Customer Contact: Mr. Henry Posner, Director of Corporate Communications
Business Category


Method(s) of Payment
Visa, MasterCard, Discover, American Express, check, money order, PayPal, PayPal Credit, Google Wallet, wire transfer
Refund and Exchange Policy
Alternate Business Names
B & H Photo-Video, Pro Audio, Inc. (New York) B&H B&H Photo B&H Photo-Video

Customer Review Rating plus BBB Rating Summary

B & H Photo-Video, Pro Audio has received 3.91 out of 5 stars based on 38 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.