Customer ReviewsforItsEasy Passport & Visa Services

If you are skeptical like me I can tell you this company is legit. I did my research and ultimately chose them for a passport we needed within a week. They were very professional and had great communication through text, phone call, and email. We had a situation arise and multiple employees including the ** did everything they could to help us resolve it. They are not cheap but if you need a passport fast I would recommend.

Booked a cruise in august. Was told at that time we didn't need a passport. 1 month prior to trip received an email from travel agent that NOW a passport is mandatory for boarding. Freaked out. Called liberty travel for advice.. itseasy.com was recommended. Followed all the instructions TO THE LETTER! Received passport within 5 days. THANK YOU ******* & ***** for all you did for us.

??????WARNING ??????It's Easy *************************** do not have the ability to provide a passport or make it easy. It's run by a lot nonsense and not trustworthy. **************** Reps that lie to cover for each other , like ******. A *********** Manager ******* ***** unqualified to assist . Repeating what was already requested months prior. ************************* **** ********** ************** failed to provide the services that I paid for. No integrity in this company. **** took the time to point out the unqualified work of **** Tracking and Delivery to an Unknown Agent. Then suggested I report the passport card that I never received as STOLEN and start again. They operate like criminals.. Since time lapsed ************************* indicated that there was nothing IT'S EASY ******************************* could do. I requested a refund on 10/02/2023. Never again. What a horrible company. DON'T USE THIS COMPANY UNLESS YOU ENJOY WASTING ************* ON A BUSINESS THAT CANNOT PRODUCE WHAT THEY ADVERTISE. Where adults with useless titles fail to do their jobs.

For a company that has been in business for over 40 years I don't understand why there isn't more feedback on here.Was getting passports for my children. I paid for 6 day service. Of course I had to wait until 14 days before travel time. Went to the post office on that day and sent the documents. I included a document that I thought would be needed, they told me not to include it, and my It's Easy rep told me over the phone it wasn't needed either.7/14 Sent Documents 7/17 Received Documents 7/19 **************** received my documents, 2 days after they arrived.7/24 **************** emailed It's easy and myself stating they needed more documents. NO ONE CONTACTED me and I didn't see my email until later. They needed the document I was told Not to send.The state department's idea of express shipping is taking 4 days on **** shipping. I was never going to get the passports in time even if they would have had all the information they needed.Vacation was scheduled for 7/28, needless to say I was out my $1200 for their expediting service, as well as over $4000 in vacation non refundable items that were planned for my children's vacation.

I found my passport to be water damaged 3 weeks before an international trip. I was able to get a replacement through their service with minimal hassle. Their customer service was responsive and kind; I never had more than a 10 minute wait to speak to an agent. My new passport arrived in time for my trip. Hopefully I never need their services again, but I was glad they were able to provide service when I needed them.

This app does not provide the correct information and has very small print instructions on how to proceed step bye step I think they over charge also for there service I put in an order in April of 2023 and my application did not go through until June 2023 and I had to go to the department is passport and get my own passports because the travel date was so close and I still havent received my passports I would not use this service again

I very rarely write or post reviews for products/services but felt compelled to do so for this exceptional company. I am an infrequent international traveler, and allowed my passport to expire during COVID. My husband and I decided to travel outside the U.S, for an upcoming special occasion. Based upon all of the media coverage about passport delays and problems, I was very nervous about getting my passport renewed and being able to take our trip. For a passport and passport card, the **************** advertises an expedited processing time of 7-9 weeks for self sought service for $220. For about $90 additional, I let ItsEasy handle this for me, and I'd recommend this to anyone and everyone, even if you don't need your passport especially quickly. ItsEasy pre-reviews your application, photos, and other materials; hand delivers your application to ********** (this could add weeks to your wait if sent yourself via ****** interfaces with ********** on your behalf; and communicates with you via a status dashboard and 24/7 chat feature. They let me know my passport photo taken by AAA was not up to specs (which would have added weeks of delay if rejected by the **********), and provided a simple photo app to get a better photo (easy even for the non-tech savvy like me). From the time I sent my application overnight to ItsEasy ****** fee included within that $90 total fee) to the time my passport arrived at my home was only 7 weeks!! You cannot go wrong with these guys. My family will be a customer for life whenever we need to renew a passport. Five gold stars. ********************** **

Services provided were exactly as advertised. I did have to call twice to verify the initial review documents but it was not a big deal. Passport was received earlier than promised. What a relief! And ******* was very patient going over the instructions. I would use again!*************************

In December 2022 I went on line, my ****** search was for passport renewals. I was provided a form & charged $89. It was for my husband. I waited & waited (I looked on ********* stated passports were taking up to 13 weeks). A few days later(4/28/23) I received an email from US **** of ************** Passport Ctr. Saying thank you for your recent passport application The website to which you submitted is not affiliated with the US **** of ****** Therefore I needed to submit check/mo to ** **** of ***** for $130. Not sure what Easy Passports did - I could have gotten the form for free. I also had to go to a facility for a passport picture which cost $20. Plus pay postage to mail it. I was forced to cancel our trip! Ive called Easy Passports 2-3 times a day for a week- it rings busy every time. The number I am calling is the phone number listed for them plus my credit card company verified the number. I think their new name should be Easy Money we make by pretending to be a legitimate company. I certainly would never refer them.

I placed an order for a *********** on Wednesday February 8th and paid extra for expedited processing and pre-check of the documents. I uploaded all the necessary documents that evening.The website clearly states that you will receive feedback on uploaded documents within 4 business hours. On Thursday February 9th when they had been open for 4 hours I contacted support since I had not received feedback on my documents, I was assured that I would receive feedback by the end of the day.On Friday February 10th when they had been open for 2 hours I contacted them again asking when I was going to get feedback on my documents and they gave me the same answer as the day before, you will get it by the end of today.When I explained that this was unacceptable given that I had paid extra for expedited service and pre-check and wanted to cancel my order, they told me they do not have an order cancellation notification, and that it could take up to one week for my money to be refunded.Since they had already broken the promise on their advertised services twice, I mentioned that I wanted a notification when the order was cancelled and I was told they could email me in about a week.At this point I gave up and called my credit card company to block the charges. I have had good luck with It's Easy in the past, but this was a really bad customer experience.Order#******