Business ProfileforLevittown Ford LLC

On November 1, 2023, I brought 2019 **** Edge to Levittown Ford for a scheduled appointment to address an issue with a check engine light and driveshaft/drivetrain malfunction light. At this time my car had ****** miles on it which is under the warranty mileage. I was told and agreed to a diagnostic test. After 4 1/2hrs of waiting and taking a day off of work, I was told that they did not do the diagnostic test and would have to come back. The service department stated that the next available time to come back was at least a month and a half away. I agreed and scheduled a service date and brought my car back to Levittown ford on January 22. Since then, both Levittown Ford and **** corporate have been claiming that it's neither of there responsibility and that it is now out of warranty. It has been acknowledged that Levittown Ford has requested for 100% reimbursement proving that it is a warranty issue. **** corporate and Levittown continue to avoid the fact that my initial visit to the dealership was under the warranty mileage and should've been addressed at this time. In the accompanying documents there is some of the interactions that have been going on since Levittown Ford has obtained and kept my vehicle since January. I have requested that the issue at hand be handled as per the warranty and have been told that they will not honor it and keep blaming **** corporate. Levittown Ford has also come back with a ridiculously inflated price for repairs, as I've consulted two other mechanic shops for pricing. I have been more than patient with this process, but they refuse to honor the justified warranty. They have told me to return the loaner vehicle and continue to commit auto fraud by ignoring this warranty issue.