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          East Hills Chrysler Jeep Dodge has 1 locations, listed below.

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            Business ProfileforEast Hills Chrysler Jeep Dodge

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/20/2014

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            12/1/1975
            Years in Business:
            49
            Business Started:
            1/13/1975
            Business Incorporated:
            1/13/1975
            Accredited Since:
            3/20/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • East Hills Chrysler Plymouth, Inc.
            Additional Contact Information

            Fax Numbers

            • (516) 621-3995
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Brought my ram in for 4 new tires, alignment, inspection and oil change on 10/21/23. after picking up my truck I noticed a missing center cap and damage to all 4 of my rims. All 4 rims have fresh cracks on them all in the same spots. All 4 rims have cracks in the housing for the center caps, now after a week another cap is missing as well. reached out to the dealership and went down to speak to them on 10/23/23 and the service director shows me a single distorted photo of 1 wheel and tells me the way the light shines on the wheel there could be damage there so they will not accept responsibility for the damage. They take pre photos of the vehicle when checking in but they can't show me a decent clear photo of my truck, all the pics are distorted for some reason. He also tells me that his technician says that the damage was there already. I emailed the owner of the dealership on 10/27/23 explaining my situation and I get call me back from another manager and she said she also spoke to the service director and they will not accept responsibility for the damage. they offered me the wheel repair person they use and said I can get there cost on the repairs. why should I have to pay for repairs when the dealership did the damage. Everyone I show these pictures to all say they same thing... whoever the technician was that did the wheel balancing over tightened and crushed each rim as it clearly shows in my pictures. I'm writing today for help in resolving this damage cost with the dealership. maybe you can look at all pics from both parties or maybe the dealership has indoor cameras in their shop they might want to show you. Thank you very much.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ivy F

            1 star

            07/29/2021

            Horrible business practices, crooks, insincere, and poorly managed. I put a deposit down on a 2019 Jeep Compass with 4500 miles. The night before I was going to purchase my car I received a phone call from the manager informing me that they sold my car. This is illegal. I was told my money would be refunded to my credit card. When my money was not posted back on my card I called the dealership, and it was like pulling teeth to get a manager to help me. Finally after calling 3 times I got a hold of the used car manager. He told me I had to go back into the store to get my refund. There was no apology for their mistake, he was rude, and acted like this whole thing was my fault. Had I not checked to see if my money was returned they would have stolen my money. I asked to be connected to the GM or the owner to place a complaint. I was given a run around, and never spoke to anyone higher up. At no point did anyone reach out to me and try to apologize or try to make this right. In the NY Metropolitan area there are hundreds of different dealerships. I highly advise to use any other one, and not deal with these CROOKS.

            East Hills Chrysler Jeep Dodge Response

            08/02/2021

            Dear ***, I completely empathize with you that the timing of our refund to you was unacceptable. You should not have waited as long as you did to receive your “$300 HOLD”. We have no intention or desire to hold customer money if transactions fall through. I’m sorry your information was not transferred to our GM or owner to follow up with you. It is clear to me that our process was not followed and for that, I apologize. I will email you a copy of your refund receipt. We are not crooks. Your Buyer’s Order lists your name and contact information and the vehicle you had interest in. There is only one other thing written on the Order – “$300 HOLD”. The Order is not even signed by you, evidencing any form of commitment by you to purchase this vehicle. Nor is the Order signed by us, evidencing any form of commitment to sell you this vehicle. I’m sorry the vehicle was sold prior to your arrival and I’m sorry for our delay in refunding your Hold. Sincerely, Phil W***** Chief Marketing Officer East Hills Auto Group *************************

            Local BBB

            BBB Serving Metropolitan New York

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