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Find a Location

P.C. Richard & Son Inc. has 96 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • P.C. Richard & Son Inc.

      150 Price Pkwy Farmingdale, NY 11735-1315

      BBB Accredited Business
    • P.C. Richard & Son Inc.

      13603 20th Avenue College Point, NY 11356-2447

      BBB Accredited Business
    • P.C. Richard & Son Inc.

      42-99 Francis Lewis Blvd Bayside, NY 11361-2573

      BBB Accredited Business
    • P.C. Richard & Son Inc.

      470 Commack Road Deer Park, NY 11729-4507

      BBB Accredited Business
    • P.C. Richard & Son Inc.

      701 Sunrise Highway Bellmore, NY 11710-3649

      BBB Accredited Business

    Business ProfileforP.C. Richard & Son Inc.

    Major Appliance Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.37/5stars

    Average of 198 Customer Reviews

    Customer Complaints

    636 complaints closed in last 3 years

    221 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1967

    Years in Business: 114

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Major Appliances, Televisions, Computers and Electronics

    Products & Services

    Appliances & Electronics

    Business Details

    This is a multi-location business.

    Find a Location

    P.C. Richard & Son Inc. has 96 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • P.C. Richard & Son Inc.

        150 Price Pkwy Farmingdale, NY 11735-1315

        BBB Accredited Business
      • P.C. Richard & Son Inc.

        13603 20th Avenue College Point, NY 11356-2447

        BBB Accredited Business
      • P.C. Richard & Son Inc.

        42-99 Francis Lewis Blvd Bayside, NY 11361-2573

        BBB Accredited Business
      • P.C. Richard & Son Inc.

        470 Commack Road Deer Park, NY 11729-4507

        BBB Accredited Business
      • P.C. Richard & Son Inc.

        701 Sunrise Highway Bellmore, NY 11710-3649

        BBB Accredited Business
      Headquarters
      150 Price Pkwy, Farmingdale, NY 11735-1315
      BBB File Opened:
      3/1/1967
      Years in Business:
      114
      Business Started:
      10/11/1909
      Business Incorporated:
      1/1/1968
      Accredited Since:
      2/1/1967
      Type of Entity:
      Corporation
      Alternate Business Name
      • P.C. Richard & Son, Long Island Corporation
      Business Management
      • Mr. Rick Gioia, Director of Service
      • Mr. Gregg Richard, President & CEO
      • Ms. Pamela Mays, Customer Service Manager
      • Ms. Cathy Winter, CFO
      Contact Information

      Principal

      • Mr. Gregg Richard, President & CEO
      Additional Contact Information

      Fax Numbers

      • (631) 777-4109
        Primary Fax

      Phone Numbers

      Customer Complaints

      636 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/01/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have a stove that is three years old and is not working. I called as I have a warranty they came out and said it needs three parts a month later and many many calls I just keep being told they are waiting for one part. I have not had a stove in over a month and I paid a lot of money for my stove three years ago and want it fixed in a timely manner. I feel I am getting the run around and it is very unfair after paying for a warranty. .
      Read More

      Customer Reviews

      198 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Melissa T

      1 star

      04/12/2024

      The service department is absolutely ridiculous when you call to schedule you can request a morning or afternoon appointment, but it won't matter the drivers on the day of get to choose when they want to arrive and the order they want to schedule you in. I asked for morning early because I had to pick a child up a school, and of course that's the time they chose to schedule me. Every delivery service allows you to pick at least a time frame or window, not this company. Not to mention they have no idea what's going on with my fridge and they were going to order parts they just put in until I said they just did that, then the guy said oh yeah your right, and said oh you need a board! They do not know what they are talking about about and I'm sure they are not licensed! Absolute garbage!

      P.C. Richard & Son Inc. Response

      04/15/2024

      I'm sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Could you please send an email with the invoice number of your purchase to ********************************************(ATTN:Social Media Team)? We will be more than happy to look into the matter for you.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

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