BBB Accredited Business Profile

P.C. Richard & Son Inc.

P.C. Richard & Son Inc.

P.C. Richard & Son Inc.

108 years in business
150 Price Pkwy
Farmingdale, NY 11735-1315
Fax Numbers
  • (631) 777-4109
Additional Phone Numbers
  • (631) 777-4100
Additional Email Addresses
BBB File Opened: 03/01/1967
Business Started: 10/11/1909
Business Incorporated: 01/01/1968 in NY
Type of Entity
Business Management
  • Mr. Rick Gioia, Manager, Service Division
  • Ms. Carol Anderson, Director. of Cust. Service
  • Mr. Gregg Richard, President & CEO
  • Mr. Joseph Russo, Manager, Customer Service
Business Category
  • Major Appliance Dealers
Products & Services
Appliances & Electronics
Service Area
We service the following area(s): New York
Alternate Business Names
  • P.C. Richard & Son, Long Island Corporation
Methods of Payment
  • Mastercard, Visa, Discover, American Express, P.C. Richard Credit Card & P.C. Richard Gift Cards
Refund & Exchange Policy: 

P.C. Richard & Son strives to deliver best-in-class service for our customers to make shopping with us simple and hassle-free. One way we achieve this is by offering free returns for our customers. If your return meets the below requirements and you are unhappy with your purchase, please call customer service at 877-727-1909 or e-mail to process a free return.

Internet Orders: For all USPS and UPS orders: Please call customer service at 877-727-1909 or e-mail with your name, invoice number, contact number, and details of the return to begin the process. A UPS return label will be sent to you via e-mail by one of our customer service representatives. Please allow your return 3-5 business days to reach our facility and be processed. If you have requested an exchange, your new item will be sent to you within 2 business days after the returned item as been received.

Internet orders: For all P.C. Richard & Son local delivery: Please call customer service at 877-727-1909 or e-mail with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will work with you to schedule a convenient day to pick up your return.

Internet Orders For all Pilot Air orders: Please call customer service at 877-727-1909 or e-mail with your name, invoice number, contact number, and details of the return to begin the process. A customer service representative will have the Pilot Air location in your area contact you within 24 hours to set up a pick up date. If the item is being exchanged, we will coordinate the drop-off of your new item and the pickup of your return during the same visit.

No outer packaging? No worries! You do not need an outer box or bag to send your order back; all you need is the manufacturer’s box and packaging that the item originally came in.

Once your order has been returned to us, please allow up to 15 business days for your credit to show on your account.

Thank you for shopping at!

1. If opened and/or used, the following merchandise is non-returnable & not sold on a trial basis:Home AppliancesAir ConditionersGeneratorsTVs - 50" & Larger iPods ® & iPads ®ComputersVideo Game Systems & GamesSmart Watches & Fitness BandsPrepaid CardsGift CardsMattresses & Box SpringsBedding AccessoriesIf any repairs are required, service will be done in accordance with the Manufacturer's warranty.

2 All other merchandise must meet the following conditions for exchange, store credit or refund:Return merchandise to store within 30 days of purchase with original sales receipt.Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.Authorized credit card refunds will be applied to credit card used for purchase.Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing. 

BBB accredited business



Major Appliances, Televisions, Computers and Electronics

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

P.C. Richard & Son Inc.

P.C. Richard & Son Inc.


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