Business ProfileforKitchen & Bath Source LLC

on 9/25/202 my wife went to the showroom to look at new kitchen design and cabinetry. At that time she made a $15,000 deposit and that was followed by someone coming to our home to measure. When we reviewed the drawings, they were not right. After numerous calls and showroom visits, someone came to the house to remeasure. The measurements were found to be off by 10 inches on one wall. This was in December 2020. We never heard from anyone until Febuary 4, 2021 asking if we could come in and finalize. We were both ill during the month of February 2020 and at this point we had serious reservations about continuimng, with significant additional costs with this firm. My wife wrote them a letter dated 5/5/2021 to the owner, *****************************. It went unanswered. I wrote him, via certified mail on 8/13/2021. In that letter I requested a discussion to settle the matter by:1) providing a full refund 2) providing a refund of reasonable expenses 3) provide a timeframe to complete the work This letter was never resonded to as well I have made numerous calls after the written correspondece into this year. Were it not for a gross measurement error on their part and terrible follow up on their part this job would have been completed. In my view, I can only conclude that they took a $15,000 deposit, made a measurment error and ignored us from that point to now. Not the courtesy of a response or delivery of services.