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          Picturesongold.com has 1 locations, listed below.

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            Business ProfileforPicturesongold.com

            Jewelry Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.62/5stars

            Average of 99 Customer Reviews

            Customer Complaints

            113 complaints closed in last 3 years

            39 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/27/2009

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Picturesongold.com manufactures and sells jewelry.

            Business Details

            BBB File Opened:
            7/29/2005
            Years in Business:
            27
            Business Started:
            3/1/1997
            Business Incorporated:
            1/1/1997
            Accredited Since:
            3/27/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • SacredMedals.com
            • Pictures on Gold
            • Photograve Corp.
            Business Management
            • Mr. Daniel Schifter, CEO
            Contact Information

            Principal

            • Mr. Daniel Schifter, CEO
            Additional Contact Information

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            113 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            on or about October 27, 2023, as a long time customer, I placed an order with ****************** (under #******) for seven (7) bracelets/pendents (cost was $1,182.91) which I PAID IN FULL. However, only ONE bracelet was delivered (along with the nice boxes, six of which were empty!). Since my order, I have been in touch with the company for a refund, but I have been getting the runaround.
            Read More

            Customer Reviews

            99 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Susan H

            1 star

            03/05/2024

            NEGATIVE 5 stars, actually. They sent a defective item and I asked for a replacement. Replacement came but was also defective and I asked for a refund. They said they would send a label to return. They never did. I asked again and they said I could return to an address and to send them tracking info. I paid over $5 to do this. Never got my refund. Instead, they sent ANOTHER item that wasn't even the original size and it was STILL defective. I asked for my money back again and they said they would send an label to return. Guess what? They never did. I threatened to do a claim on PayPal and they offered to send me a label AGAIN. Now, PayPal has gotten them to say they will give me a refund, but only if I send it back myself and I'll need to pay postage for the return. I believe I've earned the right to a refund and to not return the item that I didn't want in the first place. Horrible company to work with and crappy product.

            Picturesongold.com Response

            03/07/2024

            We are so sorry you were unhappy with the initial earrings your received. We sent out a replacement changing the style of the letters. A charge back was set up which means we have no money from you at this moment. We asked for you to send it back if you would like a refund issued. With out the item and with the charge back we are unable to refund. Please call ************.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

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