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Find a Location

Loucri Jewelers has 1 locations, listed below.

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    Business ProfileforLoucri Jewelers

    Jewelry Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Loucri Jewelers is a retail and online jewelry store.

    Business Details

    Location of This Business
    55 Northern Blvd, Greenvale, NY 11548-1328
    BBB File Opened:
    12/24/2013
    Years in Business:
    14
    Business Started:
    2/2/2010
    Business Incorporated:
    2/2/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • Loucri.com Inc.
    Business Management
    • Mr. Lauay Daoud, President/Owner
    Contact Information

    Principal

    • Mr. Lauay Daoud, President/Owner

    Customer Contact

    • Mr. Lauay Daoud, President/Owner

    Industry Tip

    BBB Tip: Buying and selling jewelry

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/24/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Over a week now and they ignore all emails and calls to resolve this matter. As you are aware, I have bought 3 nice Movados from you in the past few years. No issues with the first purchase. The second purchase was a ladies watch for my girlfriend which we returned due to the diamond falling out in which your owner said "it was dropped" which wasn't the case. Typical for a company not to own up and blame the customer. Now....the Blue face Men's Diamond SE Movado Diamond watch I purchased from you for $1,590.00 on April 6th, 2020....I have had the battery replaced on 3 different occasions already within a year! (I reached out to you a couple months after the initial purchase as it quit working and you blamed the "Michigan weather, cold, etc." Had the battery replaced again and it worked for 3 weeks and quit working again. I recently had ***************** (MGI) at ****************************************************************** inspect the watch instead as I no longer trust you guys to handle anything in a professional matter. You can contact them and speak with ******* at ************** to confirm the following findings and statements from their end:Refer to evaluation/repair# ********* 1) The watch needs a whole new caseback but they don't make them anymore for this watch.2) The movement was tampered with.3) The diamonds appear to have been GLUED on.4) The authenticity of the watch was in question.We never received an actual Certificate of Authenticity or any warranty information for this USED watch you sold me. My attorney is filing a complaint with the ** of NY as well and will handle this matter quickly as you have failed to respond accordingly.I'll accept the following:1) Refund (attorney is gonna handle an asset freeze/reversal) if needed quickly.2) Replacement of exact watch in blue or black face. (NOT A USED ONE THIS TIME!)3) Mens BRAND NEW Movado blue or black face, without diamonds, of equal or slightly lesser value.Treat customers with respect versus running away.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Traci C.

    1 star

    02/05/2022

    I purchased what I thought was a Rolex watch from Loucri Jewelers. When I went to sell it later I found out it was FAKE. I contacted the owner of the jewelry store and he refuses to do anything. He claims he doesn't know me. I have sent him documentation of my wire transfer to him and proof that the watch was fake The total on the watch was $****** I can attach all the documentation about the watch. I have a description of what the watch was suppose to be and the proof about the test run on the watch to determine it was FAKE. I don't think that someone knowingly should commit fraud against anyone and then not be held responsible. I am 73 years old and I saved a long time to purchase what I thought was a Rolex. I spent $ ****** on this FAKE watch. I have contacted an attorney and also filed a case against Loucri Jewelers with the New York Attorney General for selling counterfeit goods.I would suggest anyone that has purchased any jewelry from Loucri jeweler to have it checked out.If you would like more information or see the proof the watch was fake please contact me.*************************

    Loucri Jewelers Response

    06/30/2022

    This buyer tried suing ** via the ** District Attorney and lost.They realized that the buyer is fraudulent-trying to ask for a full refund of a watch they bought from us years ago. We know some people are facing hard times-but attempting to prey on our business is not the solution. They have already been reported to BBB.Karma will sort people like this out.thanks

    Customer Response

    07/02/2022

    This is how dishonest Loucri Jewelers is. He lied in his comment. You cannot *** through the ******** Attorney General. They deal in arbitration only (look it up) therefore I did not lose and they NEVER said I was fraudulent !! Here is a direct quote form them "As a service to the public, the NYAGs ********************** mediates individual consumer complaints in an effort to resolve disputes fairly. However, mediation is a voluntary process. We cannot compel a company to take any particular action. We presented your complaint to the company and, despite our repeated efforts, they failed to provide the relief you seek."**********************|Section *************************************************** of the ************** Attorney General However, This is what I received from the ************************** Please know that all your evidence will be reviewed and violations may be issued against the vendor. It is not a guarantee that this vendor will not try to scam others on the internet in the future, but it will be a reminder that a regulatory agency is reviewing their behavior. For instance, we may be sending our Weights and Measures unit to check their scales, possibly fine them for not being a licensed second hand dealer, and review their store for any other possible violations.******** Protection Investigator Nassau ***************** of ******** Affairs ******************************************************* **********u of **************************** Plus you cannot report me to the BBB I am not a business. Basically everything you have said is a lie. Karma has already caught up to you, check it out Loucri Jewelers even has 5 negative reviews on the Rolex Forum In addition, Loucri Jeweler have 3 UNRESOLVED complaints on line with the complaintsboard.com PS. I am not facing hard times and I didn't arbitrarily pick Loucri Jewelers in ******** since I live in *******. I have never set foot in your store since I purchased the watch online from your description which was a lie. If any one would like more information from me I will gladly provide it and the proof that the watch was a FAKE.

    Local BBB

    BBB Serving Metropolitan New York

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