This Business Is Not BBB Accredited

MoviePass

MoviePass

(877) 646-2892

MoviePass

175 Varick St Ste 604
New York, NY 10014-4604
Additional Email Addresses
  • support@moviepass.com
  • info@moviepass.com
BBB File Opened: 10/16/2012
Business Incorporated: 02/04/2011 in DE
Type of Entity
Corporation
Business Management
  • Mr. Mitch Lowe, CEO
Contact Information
  • Ms. Kat McGavick
Business Category
  • Internet Service

F

Pattern of Complaint

BBB files indicate a pattern of complaints concerning order fulfillment, billing and customer service for MoviePass. Consumers are telling BBB about the experiences they have had after signing up for this company's subscription service. A large number of consumers are reportedly missing the membership card needed to take advantage of the subscription services at movie theaters. These consumers claim they are charged as soon as they sign up, and s... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MoviePass include:

  • 1808 complaint(s) filed against business
  • Failure to respond to 73 complaint(s) filed against business
  • 13 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

MoviePass

This Business Is Not BBB Accredited

MoviePass

Customer Review Rating:

13%
86%