Business ProfileforFSA Store, Inc

**************** is terrible and use outdated material. Be prepared to wait days at a time for refunds and be prepared to aggressively follow up on those refunds since they will sometimes insist that it is going through just for them to check and realize that it is not going through. Ask for a confirmation email or code that states your refund was successful since your fsa provider will likely ask for it. Also, do NOT let them tell you that someone will reach out to you or email you. There is a very good chance they will not and you will have to call again and do the same thing. I wouldn't use this store EVER again since their prices are either more expensive or about on par as other retailers. 3 out of the 7 representatives told me they would email me and never did. 1 of the 7 representatives did email me but that is only because I did not let them hang up until I received the email but they also told me they would follow up and they did not. 3 additional calls to the 7 mysteriously ended as I was on hold. In total I have made 10 calls to resolve an issue with seemingly no progress. Half of the time it felt like I was doing their jobs in terms of troubleshooting my issue and explaining what the previous representative did.Overall, I feel like supporting a company like this is not worth the time or effort In have put in in trying to complete a simple return of my funds. If I could leave 0 stars, I would. Even 1 star is far too generous for all the suspicious things they do.