This Business Is Not BBB Accredited

Karma Mobility Inc.

Karma Mobility Inc.

Karma Mobility Inc.

5 years in business
Headquarters
PO Box 975
New York, NY 10013-0861
Additional Phone Numbers
  • (888) 905-5276
Additional Email Addresses
  • help@yourkarma.com
  • support@yourkarma.com
BBB File Opened: 05/12/2014
Business Started: 01/01/2012
Business Incorporated: 09/11/2012 in NY
Type of Entity
Corporation
Business Category
  • Internet Access Provider
Methods of Payment
  • We accept Visa, Amex, MasterCard, Maestro, Discover and many other credit and debit cards. You can also use PayPal or Bitcoins.
Refund & Exchange Policy: 
If you are not 100% satisfied with your purchase, you can return your order to us for a full refund, though we'd certainly hate to see you go!  Please make sure your Karma is in the same condition, clean and scratch-free, just as received.  The original box is not mandatory for return, but please be sure to include the charging cable we provided.  To make life easier for you, we've created this simple, easy to use Self Service Refund Center.  If you are ready, you can go ahead and head there.  Items to keep in mind: All refund requests must be made within forty five (45) days of the date your Karma is delivered.  We believe this is the perfect amount of time.Return labels are already pre-paid.  No need to worry about any extra charges!Unfortunately, we're not liable for products that are damaged or lost in transit when being returned to us.  Refunds are issued based on the payment method that was used at the time of your purchase.  We are not able to issue the refund on any other card or payment method.For our return shipping, we use Fedex Ground.  This normally takes 5 - 7 business days to arrive to us. All returns are inspected within 1 business day.  The full refund is issued after your return package is cleared by our lovely distribution center. It may take 2-3 business days after this for the refund to display on your credit card statement.

F

Advertising Review

On January 20, 2016, BBB raised concerns about this firm’s advertising on https://yourkarma.com and requested that this firm substantiate the following claims: Speeds up to 5Mbps; With Neverstop, you pay $50 per month for all the internet you want; There are no data caps on Neverstop. The BBB Code of Advertising says advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell Read More

Pattern of Complaint

BBB files indicate a pattern of complaints concerning an advertised offer from Karma Mobility. Complaints recently filed with BBB say that Karma Mobility offered the "Neverstop" plan to consumers, with unlimited data with no caps and speeds of 5Mbps with no throttling. However, numerous consumers tell BBB that shortly after they prepaid for this service, the company notified them about a change to the terms of service - a data cap of 15G and a sl... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Karma Mobility Inc. include:

  • 271 complaint(s) filed against business
  • Failure to respond to 48 complaint(s) filed against business
  • 30 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Karma Mobility Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

Karma Mobility Inc.

Customer Review Rating:

100%

Composite Score: