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          Slipcovershop.com, Inc. has 1 locations, listed below.

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            Business ProfileSlipcovershop.com, Inc.

            Slip Covers
            BBB accredited business

            Contact Information

            5825 Laurel Hill Blvd

            Woodside, NY 11377-7419

            Visit Website
            (718) 478-5234

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            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/17/2008

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Slipcovershop.com, Inc. is an online retailer of furniture slipcovers.

            Business Details

            Location of This Business
            5825 Laurel Hill Blvd, Woodside, NY 11377-7419
            BBB File Opened:
            12/1/1998
            Years in Business:
            20
            Business Started:
            7/1/2003
            Business Incorporated:
            1/1/2003
            Accredited Since:
            4/17/2008
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Ms. Lillian Nazginov, Vice President
            Contact Information

            Principal

            • Ms. Lillian Nazginov, Vice President

            Customer Contact

            • Ms. Lillian Nazginov, Vice President
            Additional Contact Information

            Fax Numbers

            • (718) 478-1049
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            I submitted dimensions for a sofa slipcover in September 2021. ******** with the Slipcovershop.com emailed me stating my order was on hold until photographs of the sofa were submitted. I also received one telephone call where I spoke with a representative stating that I had not yet submitted photos and understood the order would be on hold.Slipcovershop.com charged me for the slipcovers without receiving photos or approval by me to proceed without photos. They claim to have shipped the items, but they were not received.I spoke with ******* (a manager) who states the policy to proceed with an order without photos is an "internal policy" and not written or stated on their website. She further refused to refund my money and became angry and rude stating there was nothing she could do to resolve the problem. This company is a skam.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Catherine A

            03/06/2023

            Horrible. ********* arrived way too small and does not fit the mattress. ***** claimed the slipcover shrunk and refused to help. After a lot of time spent emailing back and forth, owner decided to offer a replacement "as a courtesy" but said I'd have to pay $20 shipping just to send the defective item back. Horrible customer service. I said I am going to file a claim with my bank and then the owner kept emailing me and harassing me. Horrible horrible experience.

            Slipcovershop.com, Inc. Response

            03/07/2023

            The customer did not follow our washing instructions, it washed and dried improperly and therefore cause the cover to shrink.

            Slipcovershop.com, Inc. Response

            03/07/2023

            I am submitting a reply to customers complaint and ask that this review be taken down as its false and does not reflect the actual issue.We were contacted by the customer stating that she received the wrong size futon cover and wanted a replacement. We asked her to check the inner law tag as well as the product insert sheet and both were marked to the correct size, which was Queen ***** cover. We then asked to see an image of the cover and upon receipt we saw that the cover was washed and dried at high heat which caused the cover to shrink.We offered the customer a onetime FREE replacement with a shipping and handling fee of $20. She then became very abusive in her emails, and just kept repeating the same thing over & over again. Our staff is has over *************************************************************************************************************** the entire e-mail thread communication that I am attaching.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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