Business ProfileforHome Service Club Warranty Corp

Absolute sham of a company. It is beyond comprehension that this company hasn't been shut down yet. My furnace busted 3 months ago and I called them for someone to come out. They told me that someone would come out in 24 hours. Nobody came, no email notification. I called again a few days later. "24 hours and an email confirmation". Again nothing. 3 weeks of this later, and I got an email confirmation that someone is coming out. Nobody came. I called the company that was supposed to be doing this and they didn't know who home service club was. I called home service club again. They finally sent someone out, the guy told me that it needed to be fixed and he will send in the paperwork immediately. 4 days later, I called home service club and they said the technician never sent in the paperwork. I called **************** and was told that the home service club website was down and wasn't able to send in the report. 2 more months of this and 7 calls later, I was finally able to get to the supervisor where I was given the options of a.) getting another technician out within 24 hours (lost count how many times I heard that) b.) getting my own technician and getting reimbursed by home service club (fat chance they'll actually pay out due to "technical difficulties") or c.) cancel and get a refund - coverage for the previous time active (which was evidently not covered at all) - cancellation fee. Hopefully the better business bureau can take care of this company so others don't have to go through this.