Business ProfileforLex Construction & Development, Inc.

On January 21, 2023, We placed an order (************) with ********** for four interior doors. Shortly thereafter, Lex Millwork contacted us and arranged for a technician to measure the doors. We explained that the house was old and we were only interested in replacing the slabs. The Lex Millwork representative, said, "no problem." The technician arrived, commented (more like complained) on the "crooked frames," and said that we would have to replace the door frames. We reiterated that we only wanted the slabs. The technician said that he "can't do it," and left. We contacted **********, who contacted Lex Millwork. We received a call from **** at Lex Millwork promising to send his best techician out to measure the doors. We once again mentioned the age of the house, that we were only interested in replacing the slabs as well as the first techician's comments. **** was very reassuring and said that the first techician had been "let go" and promised to send his "best" technician out to measure the doors. He ended the conversation by saying, "don't worry, we'll get you your doors." The techician measured the doors, which were finally delivered on April 6, 2023. On May 8, the installer came to install the doors and was unable to do so because the doors are too big. It seems the techician measured the door frames, not the slabs. Had the technician measured the slabs, it would have been a simple matter of removing one slab and replacing it with another. We contacted **********, who contacted Lex Millwork, the message from Lex Millwork was that we were "liable" because we did not use their installer who would have known how to cut the doors to size! We chose not to use their installer because the installation fee was almost as much as the total cost of the doors. It is unconscionable and bad business practice to attempt to force a consumer to use services for which they did not bargain. We bargained and paid for four slabs - nothing more, nothing less!