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Find a Location

Alure Home Improvement, Inc. has 1 locations, listed below.

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    Business ProfileforAlure Home Improvement, Inc.

    Home Improvement
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1975

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This is a home improvements company. 

    Business Details

    Location of This Business
    70 Mall Dr, Commack, NY 11725-5720
    BBB File Opened:
    8/13/2000
    Years in Business:
    78
    Business Started:
    1/1/1946
    Accredited Since:
    10/1/1975
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Fax Numbers

    • (516) 932-7625
      Primary Fax

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    March of 2022 I hired Alure to redo the front of my house with new siding,shutters , Bay Window,storm door,leaders and gutters for the sum of $19,234.04. The job was completed on july 8,2022.In October of 2023 I that some 20 feet of vinyl Shakes were bulging out since they were improperly installed and also was having problem locking the bay window. Oct26 2023 called Alure and spoke to the siding ************************** who sent a repair person by name of *******, He was unable to fix siding. He took pictures and prepared a report he was going to sent to *****. Called after two weeks and ***** sent ******* another repair person. ******* came on Nov8 2023, Took photos and stated he would order necessary material to repair job and set a date of Dec 4-8 for work. ******* did not show up nor did he call, After several call to his cell phone he returned call stating he was sick with the flu. He would locate material and call back in a week or so to set up appointment. Never called back and I left several messages on his cell phone. I also called siding supervisor several times leaving messages which were not returned. I also spoke to ********** *********************** when he cal;led to sell me windows that I was having problem with the siding and he informed me that I had to deal with the siding guy. I am just looking to have my siding fixed.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Romina C

    1 star

    11/20/2023

    I made a deal with Alure for home renovations on 11/19 and signed a contract on 1/20. The contract stated they would complete the job in 4-5 months. Pandemic? understood! Job started on 4/21. It is 11/23 and the job is only 70% done. I called senior management on 4/22 and 9/23 & they cannot be reached. Project stages are done little by little and subcontractors come 2-3 hours a day. A 45-month project is going on to year 4. Almost 2 years after signed contract, Sales rep, charged more money for railing because the price changed. Paid the extra 2.5K and he later tried to charge an additional 5K because the door price went up even though several months before he had stated in an email there would be no additional charges. I have requested a project schedule since the start date, 4/21. It is 11/23 and I am still waiting for the schedule. 3 ******* with open walls and my heating bills are through the roof. The project manager doesnt care. Good at what he does, but what good is it with such a poor customer service and lack of communication. Alure is expensive and the service is not top quality. Advice to those people doing renovations: 1. Don't ever pay ahead of time. 2. Have a good lawyer review contract. spend the extra $$, it will save you headaches.

    Local BBB

    BBB Serving Metropolitan New York

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