Business ProfileforKardwell International, Inc

I ordered 2 decks of supposedly high quality *** Poker Playing Cards and Paid a total of $43.15 ($32.95 + ***** for **** Priority Shipping). They were mailed out on 12/26/23 and I received an email with the tracking number. I received the Priority box from **** on 12/29/23, but the box was empty except for some tissue paper (no cards inside). The box had been stamped with as unsealed by the ****. I emailed Kardwell to tell them, sent a copy of the **** stamped box (Pic Below) and simply asked them to resend the 2 decks of cards. They emailed back and said that I had to file a claim with **** to get my money back. I called them and said why don't you just make a clam yourselves with **** and send me the cards. They refused and said I had to do it. When I then went to **** to file the claim, it clearly asks whether you are the sender or recipient requesting the claim, so they could have requested the claim as the sender. Oh, but now I see why they made me do it, that's because you can't request back the cost of shipping ($*****) on your claim. So I could only request the $32.95 and will have to eat the $*****. They also said they wouldn't send me more cards, unless I place another order and pay again for them and shipping. Uhh NO! I guess they don't mind losing customers and getting bad review for what like $10 or $20? Ha, What a Joke of a company. I'll never do business with them again and recommend you don't either. I'll just keep buying COPAG cards from Amazon. They're way less expensive, come very quickly, have Amazon no cost easy returns and I bet are better quality!Invoice # ***** ****