Customer ReviewsforIndependent Home Products, LLC

Has Independent Home gone out of business? Two week ago I talked to a service person who said I would get my tub fixed as it is leaking. No call back. I have called 3 different times , 2 different numbers and still no answer. This is my 3rd problem with this tub in 1.5 years. What gives???? So sorry I ever bought this.

Great tub. Needed construction for tub to fit. Created alcove into bedroom closet. Professionally done looks great. ****************, coordinated construction and installation all into one price. No surprises. I did not purchase rain shower. I ordered a riser and a shower curtain rod. I take showers all the time and don't have to worry about falling. I can sit down too. Tub is fun. I have air and water ********** a massage. I ordered the lighting which is beautiful and healthy too. The fragrance is easy to use. Easy set water temperature so a person not able to feel it, won't get scalded 102. Drains fast. Good water pressure so it fills quickly. Easy to step into tub. Financed balance easy to pay monthly over the phone. Installed 12/19/23. I'm happy with my decision choosing this tub. Have a friend who purchased it over a year ago. They say their tub is wonderful. Their water heater is smaller than recommended. They say it only takes a minute for the water to heat up for them to finish filling. Not a problem for them. They loved the tub too.

I wish I could put a zero for this review. We went to the ********** Home Show in ******* in hopes to find a vender to install a new shower at our home. We spoke to **** and he scheduled an appointment for 10am on Friday (today) my wife spoke with this company 6 different time yesterday because she kept getting text messages with the wrong appointment time. Fast forward back to today, at lunch time there still was no one at my house. I called this company again and was given a bunch of empty apologies we were told that someone would call us back again. When we got a phone call back we were told that the manager ****** stated that he spoke to my wife and told us that we needed to reschedule. This is an OUT RIGHT Lie. Needless to say I would never recommend this company to anyone

Great service, from Riaz. The tub is great and the service excellent.

Would Give 0 Stars if Possible! Someone at Independent Home Products should be absolutely mortified to know that a $14,490.00 walk-in tub was installed in a completely unsound home . My husbands aunt lived in this home and she obviously had mental health issues and the tub was installed anyway. We had no idea she was doing this until it was already installed. We still havent found any paperwork or warranty info on it, only notes she had written of the date it was installed and the cost. Finally, I found the wave logo and connected it to this company. This home is in horrible condition, literally unsound. It is completely infested with termites, you can push your fingers through the walls and you can see this visually throughout the home, including the bathroom where the tub was installed. The floors are horribly uneven and sections are soft. The floor, in the bedroom, where installers had to walk to get to the bathroom, is so sloped and soft Im truly surprised someone didnt fall through. Its so low on one side, I thought part of the bed had fallen into the crawlspace. The installers had to remove the bathroom door frame to get the tub into the bathroom and the only way the tub would fit in the bathroom was to reinstall the toilet sideways!! This home is going to be torn down with a $14,490.00 tub inside! The tub cost more than the whole house is worth. Someone took complete advantage of a sick person for pure profit.We were in the process of trying to get her into an assisted living facility when she passed in November. We have been trying to close her estate, and every time I go into the home, I am just disgusted with whomever installed this tub.

Im so happy with my new walk in bath tub, i cant wait to use it. The installers were amazing and very helpful. The tub looks great in my bathroom, very professional install.