BBB Accredited Business Profile

Macy's, Inc.

Macy's, Inc.

(800) 221-6822

Macy's, Inc.

88 years in business
151 West 34th Street
New York, NY 10001-2101
Fax Numbers
  • (513) 573-2957
Additional Phone Numbers
  • (212) 695-4400
  • (914) 964-6680
BBB File Opened: 01/30/1965
Business Started: 01/01/1929
Type of Entity
Corporation
Business Management
  • Mr. Terry J. Lundgren, Chairman
  • Mr. Jeffrey Gennette, CEO
Business Category
  • Department Stores
  • General Merchandise - Retail

Additional Information
  • Macy’s, Inc. is one of the nation’s premier retailers. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the macys.com ...
  • Macy’s, Inc. is one of the nation’s premier retailers. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the macys.com and bloomingdales.com websites. The company also operates 13 Bloomingdale’s Outlet stores.

Alternate Business Names
  • Federated Department Stores
BBB accredited business

A+

Government Action

Los Angeles City Attorney Sues Four Major National Retailers, Alleging False Reference Pricing

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

On December 8, 2016, Los Angeles City Attorney Mike Feuer announced that his office has sued national retail giants J.C. Penne... Read More

Overview

This report is for Macy's flagship store in New York City.  Macy's Inc operates a division named Macy's Credit & Customer Services, Inc., which services consumer credit accounts for the various store divisions.  In addition, Macy's Inc operates retail department stores nationwide using the store names Macy's and Bloomingdales.  Any customer complaints regarding Macy's retail stores, online purchases or credit cards are reported under Macy's Credit & Customer Service, Inc.  Click here for the separate BBB report on Macy's Credit & Customer Service, Inc.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Macy's, Inc.

Macy's, Inc.

BBB ACCREDITED SINCE 01/01/1924

Customer Review Rating:

91%
This business has no complaints filed

Composite Score: