This Business Is Not BBB Accredited

Lord & Taylor

Lord & Taylor

(212) 382-7800

Lord & Taylor

192 years in business
Headquarters
424 5th Avenue
New York, NY 10018
Fax Numbers
  • (212) 391-3494
Additional Phone Numbers
  • (212) 391-3344
  • (212) 382-7840
BBB File Opened: 03/11/1999
Business Started: 01/01/1826
Business Management
  • Liz Rodbell, President, Lord & Taylor and Hudson's Bay Company
Business Category
  • Department Stores
  • General Merchandise

Additional Information
  • Hudson's Bay Company acquired Lord & Taylor Holdings, LLC in January 2012.
Alternate Business Names
  • Lord & Taylor Holdings, LLC

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Government Action

Lord & Taylor Settles FTC Charges It Deceived Consumers Through Paid Article in an Online Fashion Magazine and Paid Instagram Posts by 50 “Fashion Influencers”
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.  If the matter is being appealed, it will be noted below.

On March 15, 2016, national retailer Lord & Taylor agreed to settle Federal Trade Commissio... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Lord & Taylor include:

  • Failure to respond to 1 complaint(s) filed against business
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Lord & Taylor

This Business Is Not BBB Accredited

Lord & Taylor

Customer Review Rating:

96%

Composite Score: