BBB Accredited Business Profile

GoACLS LLC

GoACLS LLC

(888) 503-3113

GoACLS LLC

5 years in business
8128 A Margaret Place
Glendale, NY 11385-8045
Fax Numbers
  • (888) 503-3113
Additional Email Addresses
  • g.esposito@goacls.com
Additional Website Addresses
BBB File Opened: 01/24/2013
Business Started: 04/11/2012
Business Incorporated: 04/11/2012 in NY
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Gerard Esposito, Owner
Business Category
  • CPR Certification
  • First Aid Instruction
  • Continuing Education

Products & Services
Basic Life Support (BLS) for Healthcare Providers, HeartCode BLS, HeartCode ACLS , HeartCode PALS
Service Area
We service the following area(s): NASSAU County, NY, NEW YORK County, NY, QUEENS County, NY
Alternate Business Names
  • GoACLS East
  • GoACLS Training Center
Methods of Payment
  • PAYMENT POLICY:
    We do not accept personal checks for payment.
    Only Visa, MasterCard, Discover, American Express, money order and cash are accepted.
Refund & Exchange Policy: 
We do not give cash refunds. Credit & Debit cards are considered as cash.
Rescheduling on your scheduled class date will be considered a No Show..
You may reschedule a class only if you abide by our policies.
If you wish to reschedule an appointment, you must notify us by email (cancellations@goacls.com) or phone 888-503-3113 at least 24 hours before the class date.
'24 hours before' means that the booking can be changed upto 24 hrs before the start of the appointment. For example, if the appointment start time is 9am Tuesday, '24 hours before' means that the booking can be changed upto 8.59am Monday.
RESCHEDULING POLICY
To reschedule: In order to reschedule, you must contact us at 888-503-3113 during business hours (9am-5pm EST) 24 hours (1 day) in advance. We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. If you are unable to reach a customer service representative during those hours, please leave us a voice message or email us at cancellations@goacls.com. We are closed for Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. Rescheduling requests made on those 5 holidays will not be counted until the next business day. Please see below for more details.
 If you contact us at least 24 hours in advance of the class date, then we can reschedule your class.
Class day rescheduling: Student is not allowed to reschedule on the day of the class. Student who does request this will be considered as a NO SHOW. Please see NO SHOW policy below.
Rescheduled more than once: We do not allow rescheduling more than once. We will not refund nor grant credit to student if the student is not able to make it to the rescheduled class unless there are extreme weather conditions rendering the student unable to come to class.
LATENESS POLICY:
Student must come to class on time. We recommend that student arrive to class ON TIME. If the student is more than 15 minutes late to class, the student is considered a NO SHOW. If the student is late for a rescheduled class, the student will also be considered as a NO SHOW. Please see below for the NO SHOW policy. If you know in advance that you will be late for your class, please give us a call (888-503-3113).

NO SHOW POLICY:
Student who does not show up to class and did not notify us before the start of the class is considered a NO SHOW.
 There will be a $20 fee for the manpower necessary to cancel and reschudle your class.
REPLACEMENT CARD/MISPRINTED CARD:
ALL American Heart Association replacement cards are $15 each. Student has the option to pick up the card or provide us with a self-addressed and stamped envelope to receive the card. If the student choose to have GoACLS Training ship the card to the student via USPS Standard Mail (regular mail), $7 additional shipping and processing fee will be charged (we ship USPS Priority Mail).
Student is responsible for the correct spelling of the student's own name. Student must check to make sure the student's name on all forms is correct. If the student fails to notify the instructor at the time of the class that the name is spelled incorrectly, GoACLS Training will not be responsible for the misprinting of the card. Student will have to pay the replacement card fee in order to obtain another card.
E-LEARNING/ONLINE COURSES:
NO REFUND is allowed.
Please contact AHA (1-888-242-8883 or help@onlineaha.org) for any technical issues.
Exchanging from an online course to a physical in-class course is NOT PERMITTED once the key code has been sent to the student.

BBB accredited business

A+

Overview

GoACLS Training Center,
offers certifications by American Heart Association ( AHA ).
We offer certifications from the American Heart Association (AHA) and the American Safety and Health Institute (ASHI). 
 
Corporate clients may contact us directly (888-503-3113) so that we may discuss your needs and expectations.
Dental and medical private practices,  we can train your staff using a blended Online and Onsite course.  This allows your staff to complete the Online portion at home and then a few minutes onsite skills evaluation per person and their certified. 

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

GoACLS LLC

GoACLS LLC

BBB ACCREDITATION SINCE 09/02/2015

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: