This Business Is Not BBB Accredited

iYogi, Inc.

iYogi, Inc.

(877) 710-0840

iYogi, Inc.

10 years in business
Headquarters
291 Broadway, Suite 305
New York , NY 10007-1852
Additional Phone Numbers
  • (800) 640-7063
  • (028) 417-2514
Additional Email Addresses
  • iYogiCare@iyogi.com
  • customerservice@iyogi.com
Additional Website Addresses
BBB File Opened: 10/15/2007
Business Started: 03/27/2007
Business Incorporated: 02/15/2007 in NY
Type of Entity
Corporation
Business Management
  • Mr. Udhayan Challu, CEO
Business Category
  • Computers Hardware, Software & Services
Additional Information
  • (800)-640-7063 UK Clients
    (0)284-172-514 Australia Clients
Alternate Business Names
  • iYogi Technical Services
  • iYogi Holdings

Alerts & Actions

Government Action

Washington State AG's office files suit against iYogi

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

On December 16, 2015, Washington State Attorney General Bob Ferguson announced a lawsuit against one of the biggest independent tech support providers in the world, iYogi, and its President, Vishal Dhar, to stop a scam that uses deception and scare tactics to pressure consumers into buying unnecessary tech support services. Based out of New York, iYogi has over 5,000 employees with call centers in India. It claims to be one of the biggest independent tech support providers in the world serving over 3 million customers across 11 countries. iYogi provides subscription-based remote support for personal technological devices such as computers and tablets. The WA AG's lawsuit, filed in King County Superior Court, alleges iYogi’s tactics are unfair and deceptive business practices that violate Washington’s Consumer Protection Act. The lawsuit also alleges iYogi induced consumers to install unnecessary software as part of its ploy to coerce them into buying tech support services, a violation of Washington’s Computer Spyware Act.

The state seeks to stop these illegal business practices and recover money for Washington victims. The total number of Washingtonians affected will be identified during the lawsuit, but is estimated to be in the hundreds, if not thousands. The state may seek up to $2,000 in civil penalties for each violation of the Consumer Protection Act and $100,000 per violation of the Computer Spyware Act. 

Pattern of Complaint

BBB files indicate a pattern of complaints concerning customer service and fulfillment of services for iYogi, Inc. Numerous consumers are telling BBB about issues encountered after purchasing technical support services or merchandise from this company. Many of these consumers claim that they are unable to reach anyone from iYogi by telephone or online chat, despite multiple attempts to reach them, and that the company advertises they are available 24/7, 365 days. Some consumers that do interact with the company say that they are transferred to a different department and eventually hung up on without having their issues resolved. Consumers who say that they have a contract with the company claim they are not receiving any services they paid for and attempt to cancel the contract. Consumers that reportedly try to get a refund from the company for lack of service fulfillment reportedly experience difficulty in obtaining them.

iYogi, Inc.

This Business Is Not BBB Accredited

iYogi, Inc.

Customer Review Rating:

28%
67%