BBB Accredited Business Profile




32 years in business
One Time Warner Center-North Tower
New York, NY 10019
Fax Numbers
  • (212) 304-3199
  • (718) 670-6513
  • (212) 420-4877
  • (718) 670-6513
  • (718) 670-6513
Additional Phone Numbers
  • (212) 367-0600
  • (718) 358-0900
  • (212) 304-3000
  • (212) 473-0011
  • (212) 598-7200
  • (212) 674-9100
  • (212) 677-0130
  • (718) 670-6672
  • (718) 670-6600
  • (718) 670-6675
  • (718) 463-4100
  • (718) 888-4431
  • (718) 447-7176
  • (718) 816-8686
  • (718) 447-7000
  • (212) 379-5982
  • (718) 463-4100
  • (718) 463-4100
  • (718) 670-6672
  • (718) 204-2700
  • (718) 204-2700
  • (800) 431-8878
  • (845) 292-2813
  • (845) 692-6796
  • (845) 567-0036
BBB File Opened: 01/24/2000
Business Started: 01/01/1986
Type of Entity
Business Management
  • Ms. Ellen East, Executive Vice President and Chief Communications Officer
  • Mr. Ken Fitzpatrick, Regional President, Commercial Services
  • Mr. William R. Goetz, Executive Vice President & Chief Operating Officer, Residential Services
  • Mr. Jeffrey Hirsch, Executive Vice President and Chief Marketing Officer, Residential Services
  • Mr. Mike LaJoie, Executive Vice President & Chief Technology Officer & Network Operations Officer
  • Mr. Marc Lawrence-Apfelbaum, Executive Vice President, General Counsel and Secretary
  • Gail MacKinnon, Executive Vice President & Chief Government Relations Officer
  • Mr. James Manchester, Regional President, Network Operations & Engineering
  • Mr. Arthur T. Minson, Executive Vice President & Chief Financial Officer
  • Mr. Tom Rutledge, CEO, Charter Communications

Business Category
  • Cable TV
  • Internet Service

Alternate Business Names
  • Time Warner Cable
BBB accredited business


Government Action

NY AG Announces Lawsuit Against Spectrum-Time Warner Cable And Charter Communications For Allegedly Defrauding New Yorkers Over Internet Speeds And Performance

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

On Feb. 1, 2017, New York Attorney General Eric T. Schneiderm... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
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BBB reports when mail sent to the business was returned by the Postal Service.