Business ProfileforVolkswagen of West Islip

I had a horrible experience at Volkswagen of West Islip. I had a rude experience with the Salespeson ****. I have screenshots of the conversation. I went to visit and the list price of the car was $15,000. They had a VIP package, which you can not opt out. The price shot up to almost $18000. I told him im not interested. ** then messaged me this morning, asking if I wanted it. I told him the sales team had no knowledge. They did not know if this car was certified. ** then wants to get smart and send me a message " Nice try buddy" ** also sends a text statying I cant afford it. Meanwhile I came into his dealership with $70k car This is a rude salesperson. No wonder he was miserbale when i saw him, he probably has not gotten a sale for a while. I will be moving forward to make a another complaint to the General Manager.

Dear ******,Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with one of our salespersons, ******, at Volkswagen of West Islip. We strive to provide excellent customer service and it is disappointing to hear that we fell short.Regarding the *** package, we understand your frustration with the unexpected price increase and will review our policy to ensure clarity and fairness in our pricing structure. Transparency with our customers is crucial, and we are taking your feedback seriously.We also regret the unprofessional behavior you described. The communication you received is not in line with our standards, and we will address this directly with the staff involved to prevent a recurrence. Its important to us that all our customers are treated with respect and courtesy.We would appreciate the opportunity to discuss this further with you and make things right. Please feel free to reach out directly to our General Manager at *************************************** who will personally handle your case.Thank you for your feedback, and we hope to have the chance to restore your faith in our dealership.Sincerely,***************************** Customer Relations Manager **********************