Business ProfileforRay Catena Lexus

Stay away from this dealership and especially avoid the sales manager (M. A. )M, I promised that I have to leave a review to make other potential buyers aware. M. A. is a horrible manager, rude and a lair. On October-13-2023 I spent 2-3 hours on the phone with sales associate P. B. to discuss the best possible deal for Lexus RX500H (VIN: *****************, Stock # *****). We agreed on $69,500 to be paid in full the very next day on Oct-14-2023. P. B. mentioned that he was with his manager M. A. when were negotiating the deal. P. B. made an appointment for me in the dealers book to get the car on Oct-14-2023 at 11:30 AM. We agreed that I would make the down payment for the new car on Oct-14-2023 before visiting Ray Catena Lexus of Larchmont. P. B. told me that he wouldnt be at the dealership on Oct-14-2023 and his manager, M. A. (who was with him on the phone when negotiating), will take care of the transaction ( $69,500.00 (negotiated price) + $175 (document fee) + Taxes). P. B. promised to text me his manager (M. A.) ****rmation for tomorrow to close the deal. After I had not received M.s **** as promised I decided to call the dealership to get Ms **** for tomorrow. Front desk told me that P. B. left for today and I can speak with M. A. directly to confirm the deal and my appointment for tomorrow. M. A. immediately tried to intimidate me with an aggressive tone demanding the deposit up front (almost threatening) suggesting that I should speak with yet another rep and there is no way I could get the car at the price I was promised by P. B. and his manager (who was M.?). I suggested M. to never call me again promising to leave a review warning other potential customers and hang up the phone. It did not help, for some reason M. kept calling me back trying to intimidate me even more. I had to block his phone number and dealership main phone number to avoid harassing. Stay away from this dealership.

Hello and thank you for your communication. We are sorry that you feel the way you do. Your experience with our dealership is very important to us. There seems to be many miscommunications here and it- appears as if you have had some bad experiences with other dealerships. I will be happy to listen to your concern thoroughly and support you in any way possible. You are important to us and I do hope you allow me to understand and rectify this situation. Our sincere apologies, ***********************...General Manager...-