Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Major League Baseball has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Customer ReviewsMajor League Baseball

            Athletic Organizations
            HeadquartersMulti Location Business
            View Business profile
            View Business profileBBB accredited business

            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            41 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating

            • Kevin L

              01/14/2024

              I ordered a baseball cap marked as "clearance", which I naturally assumed meant it was being discontinued. Immediately after clicking submit I realized I ordered the wrong size and reached out to find there is no customer service--none. There is no number to call, no response from X, and it took about a week for a response on Messenger. I wanted to correct the size to avoid unnecessary returns. When I received the errored order I stared a return to learn that I can only have a refund if I pay $9.99. I can get a gift card for the full amount for free, so that's what I chose. I looked at the cap in the correct size to put into my cart for purchase once my refund was processed to find the "clearance" cap is now at full price (about $15 more). How is this company allowed to continue operating? I will likely throw the gift card in the trash, and I will never order anything from this scam shack again, nor would I ever recommend it to anyone.

            • Amber N

              12/05/2023

              The product is horrible. I was also informed I would be refunded with my original form of payment. They sent me a gift card. I called I cant get a supervisor. They tell me they cant even put me on hold for a supervisor. This website is c*** The product is c*** They waste no time to take your money, but wont refund it. What am I gonna do a gift card? I would never even buy anything from them again.

            • Santiago R

              11/07/2023

              MLBShop.com is awful. I ordered a hat and assumed they would ship it the next day..... I just received an email that my item will be shipped 13 days from the date of purchase, that is completely unacceptable! They send a lame email apologizing for the delay, and also if I want to cancel the order I can do it... I'm afraid to do that since I read all the reviews on how people got screwed on the refunds and stuff. This is the first and last time I make a purchase at ***********

            • Randell G

              11/06/2023

              Ordered a ***** Ranger hat on 11/1/23 and the bank charge was 11/2/23, so I waited for shipping info, and I waited. My order was still processing a week later. I used the online chat and they told me they had no product for shipping. I said YOU can't charge MY bank for a hat YOU do NOT have available to ship. They offered me a refund right away which i took. This is a bogus shady site IMO.

            • paul m

              09/28/2023

              MLB.TV customer service is nonexistent. I reported a problem with their media player and I get "The current application release does not contain the feature you have requested. We are always looking for ways to enhance our features and services." Ticket closed. Second attempt I get the link to FAQ. 7 tickets created and 40 days later and still no response from MLB.com regarding the problem I highlighted. I attempt to escalate problem to MLBExecutiveRelationsCSMLB.com and nothing. They don't care. Unprofessional. I love baseball and I live out of market from my team so this was my only option. Been a subscriber since 2014. Never again.

            • David B

              09/24/2023

              MLB.tv advertises that in my area I can get all regular season games except the ones in my blackout area which are the Seattle Mariner games. When in fact many many times it will blackout games and have them moved to Appletv or Youtubetv or some other network app with no way of the MLB.tv paid subscribers being allowed to access those games, only people with those subscriptions. Seems that more and more games are being moved from MLB.tv to those other apps so that their subscribers cannot view them. Why would they not want their subscribers to not watch the games they have paid for? Yes, we have paid for those games that they have moved in order for us not to be able to watch them. I just don't understand? They have also not returned my email trying to get an explanation for this. Rip off!

            • Neha P

              09/17/2023

              I ordered 2 hats from this shop and they only put one in the order for shipping. I called them before it was shipped and it was considered a system error. They told me that there was nothing they could do, so I basically could wait for the order and then fix it. The order had not shipped so I was adement on having it fixed. The manager was conventiely on lunch break for over 1 hour. I waited on the phone.The order number also leads to nothing. No information on the order being placed or status. But, my credit card shows the charge. So far, the issue has not been resolved.

            • Mike S

              09/05/2023

              MLB.TV claims I am in a blackout zone when I am not. I can load games and watch on my phone using the same Internet connection but when I try to watch on my TV it shows a blackout claim. Their customer service is impossible to reach. What a sham!

            • Paul R

              08/11/2023

              ******* Absolutely horrible customer service since they moved it outside the **. They cant provide me with service and they wont refund my money. Ive had this service for years and loved it. Never again. Also bought some hats and t shirts from **** They sent me a shirt marked XL that would fit an 8 year old and wanted $12 to return it. Im done with ****

            • Ali B

              08/09/2023

              Customer support is horrible !Hard time reaching someone .I paid an extra $16 for expedited shipping (4 business days) only to find out my package wouldnt arrive until 7 business days later. Total scam ! Its shameful that such a profitable organization , takes advantage of people

            Customer Review Rating

            1/5

            Average of 41 Customer Reviews

            Contact Information

            1271 Avenue of the Americas

            New York, NY 10020-1300

            Visit Website

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/5/2011

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.