Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Warner Music Group has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Warner Music Group

              1633 Broadway New York, NY 10019-6708

              BBB Accredited Business
            • Warner Music Group

              1290 Avenue of the Americas New York, NY 10104

              BBB Accredited Business
            • Warner Music Group

              902 Broadway, 8th Floor New York, NY 10010

              BBB Accredited Business
            • Warner Music Group

              200-17820 Ave Edmonton, AB T5S 2H5

            • Warner Music Group

              3751 Victoria Park Avenue Scarborough, ON M1W 3Z4

            Customer ReviewsforWarner Music Group

            Artist Agent
            HeadquartersMulti Location Business
            View Business profile
            View Business profileBBB accredited business

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            15 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from Greg N

              1 star

              12/20/2023

              Ordered several albums in mid November, still waiting. Received 2 email regarding shipment with a tracking link giving the locations of each stop along its route, ALL written in Chinese. When i wrote back their response your patience will be appreciated . Horrible customer service.
            • Review from Matt H

              1 star

              09/24/2023

              Rhino entertainment is a horrible company to deal with! Preorder an expensive box set months earlier. They claim to get it to you the day of release, but ship late so no way its possible. Then they charge a high shipping rate and ship a cheap way that goes from *** to the **** which adds 2 to 3 days minimum extra to shipping time. They dont answer phone calls or takes days for email response. And when they respond they dont care and wont refund shipping or anything.
            • Review from Douglas B

              1 star

              05/23/2023

              I preordered an album from an artist I liked.. but made a mistake on my address. I caught it too late, and tried to contact them about either resending or refunding the item when they get it back. I contact the customer service and the only option is email. I emailed twice and get the response "Oh, sorry, we get too many emails so we aren't bothering to respond" and they put a faq in the email and say "I hope this helps" - it does not.. I either want my item or a refund. But there is no one to talk to, so now I have to contact my bank.
            • Review from Paul K

              1 star

              05/09/2023

              Placed an order with Dead.net and the address was incorrect. They still have not fixed the issue and my package is bouncing from one **** center to another. These people can't tie their own shoes.
            • Review from Morgan P

              1 star

              05/03/2023

              Placed a preorder with them that came damaged asked for a refund or replacement and they said that a replacement would be sent out and that they would email me when it did. That was a month ago and they stopped responding to emails. Now Im stuck with a damaged product. Terrible customer service.
            • Review from Sarah S

              1 star

              04/19/2023

              Horrible! Ordered all time lows new album as a presale. Was supposed to be sent 3/17. Got an email that they had a roadblock. Ok then what. Asked could they just send me a regular cd if they were having trouble with the art card. Was told no. Was told maybe they could cancel my order. Oh and that was after receiving an email from a robot saying they were too busy to answer. Never again. No wonder their ****** reviews are turned off. This company is trash and cares nothing about the bands or their fans
            • Review from Gary W

              1 star

              02/08/2023

              0 stars impossible to use web site. NO phone support at all!! been trying for 3 weeks. totally frustrating experience. trying to get ************************* 50th box set.This seems the only place with it. will keep looking elsewhere and use these folk again!!
            • Review from Katie H.

              1 star

              01/05/2023

              I placed an order in late November, 2022, and received an e-mail confirmation from Dead.net on 12/9/22 that it had shipped with a tracking number. After numerous e-mails back and forth, whereby the company indicated that it had been shipped, that they were expediting shipment (at no cost to me), and that my request had been escalated to a specialist, I still have not received my order. This has gone on for over a month now and I am extremely dissatisfied with the companys empty promises and inactivity.
            • Review from Richard H

              2 stars

              12/20/2022

              Black Friday sale but un able to deliver in time for Christmas. I inquired about how to cancel the order if I needed to and they just canceled it. 6 days before Christmas. disappointed and left hanging for a replacement gift. I did manage to get a refund and they did respond to my emails. They also offered discounts on future orders but what good is it if you cant get your merchandise that you order. After reading other reviews I am not alone!
            • Review from Brett H

              1 star

              08/25/2022

              I should have known better my first order was canceled after waiting months. I am not sure if I was refunded. I placed another order for a different item and it had yet to ship and I haven't heard back on my claim. I hope **** and ***** is aware of the issues and let another business sell their merchandise.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.