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          Advance Solutions of New York Inc. has 1 locations, listed below.

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            Business ProfileAdvance Solutions of New York Inc.

            Major Appliance Services

            Contact Information

            51 Smart Ave # 210

            Yonkers, NY 10704-1150

            Visit Website
            (718) 829-7510

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Advance Solutions of New York has been assisting its clients with their computing needs. We take pride in providing prompt, professional computer and integration services for the business community. Computer Sales and Service Audio and Television Sales and Service Network Consulting Software Implementation Web Design & Shopping Cart Systems Accounting & Invoice Software Internet Solutions & Virus Protection Help Desk and Remote Repair Audio / Video Integrations Data Archival & Remote Access

            Business Details

            Location of This Business
            51 Smart Ave # 210, Yonkers, NY 10704-1150
            BBB File Opened:
            12/22/2003
            Years in Business:
            37
            Business Started:
            10/1/1986
            Business Incorporated:
            1/26/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Additional Contact Information

            Fax Numbers

            • (718) 828-2769
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We purchased a Frigidaire microwave in October, 2023. This microwave stopped working less than a month later. It is covered under warranty. Frigidaire uses Advanced Solutions as the company to send out a technician to fix the microwave. The first time Advanced Solutions came, they said they needed a part. The second time they came back, on December 29th, with the parts, they still could not get it working. We were told they would send a report to ********** stating we need a replacement microwave. When we spoke to **********, they said the report they received from Advanced Solutions said when they left the microwave was in working order. This simply is not true. When we called Advanced Solutions multiple times, they are not answering us, disconnecting us, hanging up, and not addressing the problem! They need to stand behind their business. They also blocked my husbands cell phone number.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda F

            03/01/2022

            Three months, two Advanced Solutions tech visits, an electrician visit and SIX calls with ****** Protection Plus, $200 out of our own pocket and the $279 cost of the "Protection" Plan and I am still sitting with a broken Bosch dishwasher. The cost of the dishwasher was less than what I am now out of pocket. And it's still not repaired.Told by the tech from Advance Solutions in person (****** regional repair source) and on various calls with ****** that the parts - a motor, a drive motor and a drain pump- -tech said parts HAD been ordered,- ****** said HAD NOT been ordered, -order ticket was CANCELLED BY THE **** because the problem was resolved?!? Why are you ordering/not ordering a new motor and drain pump - Advanced Solutions said new order was placed, parts are backordered - ****** has no notes exist showing new order or any previous or subsequent conversations existing between Advanced Solutions and ******. This level of Customer NO Service is unacceptable at any price. Don't waste your time with an Advanced Solutions tech. They will tell you - and ******-anything to get out the door and generate another service call. Next time we will buy from a reputable dealer who makes a commitment to quality and stands behind it.

            Advance Solutions of New York Inc. Response

            03/02/2022

            Thank you for your inquiry. We can address the matter. Please provide Full Name, Address and phone number of the customer so we can pull up the records. If there is a case or claim number, please share as well. Once found, we can review the case and provide answers to your questions. Thanks You

            Local BBB

            BBB Serving Metropolitan New York

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